Lucas De Souza Email & Phone Number

Berlin, Germany

- Automation Development:Design and implement automated solutions to streamline repetitive tasks and improve efficiency.Utilize Python scripting to create custom automation scripts.Collaborate with cross-functional teams to identify areas for automation.- API Integration and Management:Work with various APIs to integrate systems and enhance data flow.Use tools like Postman to test and manage API endpoints.Troubleshoot API-related issues and optimize… Show more - Automation Development:Design and implement automated solutions to streamline repetitive tasks and improve efficiency.Utilize Python scripting to create custom automation scripts.Collaborate with cross-functional teams to identify areas for automation.- API Integration and Management:Work with various APIs to integrate systems and enhance data flow.Use tools like Postman to test and manage API endpoints.Troubleshoot API-related issues and optimize performance.- Atlassian Administration:Administer Atlassian tools (such as Jira, Confluence, and Bitbucket).Configure workflows, permissions, and user access.Provide support to users and maintain system health.- Process Automation with Make.com:Develop and maintain automated processes using the Make.com automation tool.Identify opportunities for process improvement and implement solutions.- Security Alert Management:Create and manage security alerts within Jira Service Management.Utilize APIs (e.g., Graph, PagerDuty, Windows Defender) to monitor and respond to security incidents.Collaborate with security teams to enhance threat detection and incident response.- Third-Level Application Support:Provide advanced technical support for Okta and Google Workspace (formerly G Suite).Troubleshoot complex issues related to user access, authentication, and application functionality.Escalate unresolved issues to higher support tiers.- Project Implementation and Standardisation:Act as a point of contact for Jira Service Management projects within the department.Collaborate with stakeholders to implement standardized processes and best practices.Conduct training sessions to ensure consistent adoption of Jira Service Management across teams. Show less

Berlin, Germany

Berlin, Germany

Munich, Bavaria, Germany

Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.

Dublin City, County Dublin, Ireland

• Identify user issues, diagnosing problems, and delivering workablesolutions via phone and email.• Providing a high level of technical support to customers, working with themto resolve end-user problems on a broad base of wireless and fixed-linetechnologies.• Actively seeking opportunities to improve clients’ IT systems and IToperations.• Record events and problems and their resolution to the logs.• Escalate unresolved issues to the next level of support.

Dublin, Ireland

- Supervised cleaning crew team.- Communicated with corporate clients and crew.- Tracked inventory and submit orders.- Maintained company equipment.- Checked on cleaning staff at various sites to ensure compliance withcompany standards.- Ensured all associates have sufficient cleaning supplies and theknowledge of how to use them.

Dublin, County Dublin, Ireland

• Cleaning of office & furniture by hoovering, dusting, and polishing.• The emptying of all waste bins and removing them to designated areas.• Mopping & disinfecting all WC floor surfaces and replenishing bathroom supplies.• Provide cover in other areas in times of sickness and holidays when requested by the Line Manager.• Assign personnel to established work areas or project duties.

Campos Do Jordão, São Paulo, Brazil

• Ensuring that all user issues resolved with agreed service level time frames.• Install and configure computer hardware, software, systems, networks, printers.• Managing access and assigning appropriate permissions to ensure the security of information.• Setting up the new user's accounts.• Testing new technologies.• Updating the company website using HTLM 5, CSS3, JavaScript, and C#. • Providing technical assistance and support for incoming queries and issues… Show more • Ensuring that all user issues resolved with agreed service level time frames.• Install and configure computer hardware, software, systems, networks, printers.• Managing access and assigning appropriate permissions to ensure the security of information.• Setting up the new user's accounts.• Testing new technologies.• Updating the company website using HTLM 5, CSS3, JavaScript, and C#. • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Resolving technical problems with Local Area Networks (LAN), Wide-area Networks (WAN), and other systems.• Upgrade and maintain network and computer hardware and software. Show less