Eva Rodríguez Táboas Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Managing SAAS client escalations to gather feedback on product and help engineer solutions for users' needs- Product expertise and client management skills in order to boost product adoption and retain client portfolio- Responsible for flagging product limitations in cross-departmental projects and contributing to product improvement analysis. The main focus is Spanish-speaking clients but extends to English-speaking clientele.- Increased adoption by driving customer adoption of key features, new product releases, and best practices.- Additional responsibilities include, but are not limited to: internal process mapping, internal procedures improvement, implementation of department projects, delivering and creating internal team trainings, etc

County Dublin, Ireland

- Providing support for Autodesk internal and external stakeholders through investigating, troubleshooting, and resolving cases across multiple channels (calls, chats, and e-mails)- Following up with customers to ensure their technical issues are resolved- Analyzing and reporting product malfunctions- Managing, prioritizing, and escalating cases to Tier 2 and other departments- Closing more than 30 cases per week with the use of CRM software- Identifying different areas of improvement and taking ownership of developing projects- Analyzing and reporting product malfunctions- Deep knowledge of Autodesk's products' behaviour on iOS and Windows

Dublin, Leinster, Ireland

- Increasing productivity by 128%, while collaborating with Operational Teams to clarify questions related to content policy- Identifying risks on the Social Media Platform through the use of internal tools that have been flagged as potentially sensitive content- Using market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users- Assisting the Team Leader to contribute to Facebook plans and strategies- Created and maintained up-to-date technical product and cross-product documentation.- Responsible for updating knowledge resources, testing internal tools and building workflows to achieve a balance between efficiency and productivity.- Acted as technical point of contact for troubled cases with imminent or ongoing communications.- Provided training to new joiners and assisted agents to improve their performance and efficiency.

County Dublin, Ireland

- Processing and reviewing videos/ads that have been flagged for review of potentially sensitive content to ensure there are no violations of monetization policies- Escalating issues to the Operations Manager or client Point of Contact as appropriate- Complying with all client-published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to - Learning and applying policy updates in a fast-growing environment- Working on 4 different markets and their respective languages, changing between them when required- Working on new projects besides the usual workflow/project- Achieving targets in a target-driven environment

Andorra

- Reporting on buying trends and customer needs- Maintain outstanding store condition and visual merchandising standards- Organizing, planning, and implementing sales strategies- Coordinating retail store operations with Headquarters in Milan and Madrid- Dealing with all complaints that arise from staff or customers- Monitoring performance and identifying resource requirements- Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff

Andorra

- Assisting the Store Manager in organizing, planning, and implementing sales strategies- Ensuring high levels of customer satisfaction through excellent service- Dealing with complaints that arise from customers- Proposing innovative ideas to increase market share- Overseeing and training new staff

Andorra La Vella, Andorra

- Handling complex designing and drafting assignments under minimal supervision- Creating drawings and models from written and verbal specifications obtained from the Architect- Working with Architects regarding model accuracy, design, drafting standards and design documentation- Planning and monitoring several projects- Working closely with Architects and Engineers to ensure coordination design effort is maintained- Completing project responsibilities within scope, budget and schedule- Reviewing drawings for completeness and accuracy- Maintaining all revisions of project drawings- Updating and maintaining drafting log- Developing 3D models by analyzing prototypes and 2D drawings- Providing timely technical assistance and solutions to the team- Participating in project meetings and conference calls as required

Diploma, Customer Experience & Behavior

Understanding of the role of CX in developing B2B and B2C strategies.

Postgraduate Degree, Data Science

The programme covers the key skills needed for an entry-level position in data analytics, including modules in programming, databases.

Master'S Degree In Operations Management, Business Administration, Management And Operations, 2.1

Strategic Management Change Management Project Management Risk Assessment Business Support Systems Management of Operations Service.

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication, 2.1

Activities and Societies: Assistance at 9th World Congress on Snow and Mountain Tourism Marketing, Public relations (systems, processes.

Associate'S Degree, Architectural Drafting And Architectural Cad/Cadd