Provide management of all Outreach Services, including Housing Counseling, Homeless Programs, and Commodity Food distributions. Support eight Outreach office locations across the service area. Develop and implement systems for ongoing planning, monitoring and evaluation of Outreach programs to assure compliance with contracts, regulations, work plans, and agency policies. Work regularly with other program directors to ensure quality and comprehensive delivery of service to customers and families utilizing the single door approach. Assist with the development, implementation, and monitoring of an annual budget for Outreach programs and assure budget is spent accordingly. Develop and enhance community linkages and collaborative relationships with other human service organizations, businesses, and civic groups.

Provide program support for the Office of Planning, Research and Statistics, including administering the BEST electronic survey tool, publishing the Practice & Policy Research Quarterly, and coordinating the Practice & Policy Lecture Series.

Administered individual and family cases for the Supplemental Nutrition Assistance Program (SNAP) and Child Care Subsidy program to provide benefits to residents of Oklahoma County; Provided outreach to homeless individuals in the shelters of Oklahoma County as a pilot program; Assisted clients to apply for Soonercare through the Oklahoma Health Care Authority; Interviewed clients to obtain data important to their social service needs to determine the eligibility of applicants; Referred individuals and their families to public and private health, welfare, social and mental health agencies and related community resources

Managed office operations for 21 community-based homes for adults with developmental disabilities in upstate New York; Operated the Main Office for a program site and office building with 100+ employees; Facilitated a team to transition 13 departments from 7 office locations into a single building; Coordinated department hiring process for 9 Team Leaders using Ceridian software suite; Managed appointment scheduling for a contracted behavior specialist and a nurse practitioner; Planned meetings and events, including the yearly holiday gathering for 900+ employees; Ensured compliance with the New York State Office for People with Developmental Disabilities via their online reporting applications

Supervised a staff of 12 full-time and per diem workers, including 24-hour scheduling, weekly staff meetings and regular supervision; Managed the scheduling and logistics challenges of meeting the emotional, physical and educational needs of 8-11 residents daily in a foster care group home setting; Performed on-call responsibilities, including crisis management and de-escalation; Developed, implemented and evaluated individualized treatment plans for placed youth; Coordinated with families, case workers, schools and institutions to maintain a setting conducive for youth with behavioral and emotional challenges

Managed a community-based, traditional mentoring program and an after-school program utilizing high school students as mentors; Delivered support and supervision to 46 mentoring matches as case manager through monthly monitoring reports and annual evaluation; Onboarded 32 new volunteers, both adults and high school students, through a process of application, background checks and individual interviews; Implemented a transfer to an online case management system from a paper-based method; Restructured the agency’s case management manual and digitized corresponding forms; Organized social events, service opportunities and fundraisers for the organization and program participants, including an annual art auction and a 25-participant day trip; Devised marketing and social media tools to promote mentor recruitment, such as Facebook, updated brochures and posters along with radio ads