• Initiated the designing and development of Exchange DR plan for EMEA region.• Involved with L2/L3 support to understand the Canadian Messaging systems to upgrade it from Exchange 2010 to Exchange 2013.• Planned and transitioned Canadian messaging environment from Exchange 2010 to Exchange 2013.• Executed processes for configuration and redirection of applications server using Exchange Server as a relay.• Fine-tuned all the email gateways (McAfee Email Gateway and SAAS).• Fixed replication issues in Australian site by finding the problematic DC and troubleshooting it.• Monitored all the business and the various technical requirements.• Developed solutions and prioritized the work in accordance to accordance to the time line, recorded the reason if the work cannot be completed in the given time line.• Troubleshooting internal and external Sign-in issues.• Troubleshooting Lync client presence issue

• Experience of handling a US based pharmaceutical giant’s environment with 25000 thousand mailboxes.• Regulated the work in accordance to the timeline, recorded the reason if the work cannot be completed in the given timeline.• Installing and Configuring Exchange server 2003/2007/2010.• Mail flow in Exchange 2003 and Exchange 2007, Exchange server 2010.• Sound knowledge of migration from Exchange 2003 to Exchange 2010 & Exchange 2007 to Exchange 2010.• Daily user support, on-call rotation, SMTP troubleshooting, SPAM filter configuration, and Exchange 2003 maintenance.• Experience in driving end to end to end migration & transition from Exchange 2003 to Exchange 2007/2010.• Implemented a disaster recovery program and also created the document for the same• Database Recovery and Repair & Disaster recovery of Exchange server 2003, 2007 and 2010. • Hands on experience on Microsoft Cloud services (Office 365) which includes migration and troubleshooting client side issues.• Troubleshooting Active Directory and DNS related issues from Exchange Prospective.• Configuration and troubleshooting of Outlook web access on Exchange 2003/2007/2010 Server.• Configuration and troubleshooting of Exchange ActiveSync.

• Was responsible for mail flow between Exchange 2010 on premise to O365 and to external domains.• Installation, Configuration, administration of lync 2010 server roles(SQL Back-End Server, Edge, CWA, Archiving, Monitoring, Director, Mediation)• Handled all kinds of outlook issues like outlook connectivity and mail flow issues & Lync client sign-in issues.• Also handled server maintenance which includes mailbox restore, mail flow issues, anti-spam & message hygiene, installation of latest Rollup updates.• Providing Technical assistance to the team whenever it’s required.• Ensuring total comfort level and relationship management with customers through effective communication & commitment management. • Understanding changing business needs & align service delivery to meet the requirement.• Ensure quality support to all location as per agreed SLA, Handling major escalation and to ensure speedy resolution. Conduct Periodic review meetings with Customer, ensuring Customer satisfaction.• Handling and resolving escalated customer complaints at third level• Root cause analysis & fixing solution for the recurring issues.

Sr Support Engineer – Microsoft Enterprise Messaging Support(Lync,OCS 2007 R2 & Exchange)Responsible for delivering top-quality support to US enterprise customers.• At Wipro worked as a Microsoft Premier Support Engineer in Exchange Connectors Team.• Handled Wipro internal Escalation calls for Microsoft Exchange Connectors team.• Mentoring new hires on troubleshooting and case management.• Taking Triages within the team, sharing information documents and articles, creating cube notes.• Areas of expertise include knowledge email transmission, DNS, SMTP, POP3, IMAP4, as related to the security and function of the Exchange server family.• Recovery of Exchange database using Eseutil command.• Mailboxes Migration, Recovery Storage Group and installation of latest Rollup updates.• Troubleshooting issues like RPC over HTTP, Microsoft-Server-Active sync & OWA.• Implementing High availability of Exchange servers in all versions of ExchangeActive Directory Clean up.• DNS and Wins related problem troubleshooting.• Troubleshooting Exchange 2010, 2007, 2003 & 2000 connectors related issues like mail flow between server’s, mail flow to the internet incoming and outgoing, Spam related Issues, Configuring SMTP and Routing Group Connectors.• Configuring send and receive connectors, certificates, relay connectors, authentication, message size limits, routing group connector for coexistence