Vanuit Geeqs De Beerze mee opgebouwd en sindsdien verantwoordelijk voor de operationele aansturing van Boutique Hotel De Beerze

Vanuit Geeqs heb ik de strategische doelstellingen van Nummereen Kinderopvang, Knowhouse en De Beerze mee vorm gegeven

Vanuit Geeqs Knowhouse mee opgebouwd

Member of strategic management team of CRM business unit. Responsible for business development of existing accounts and new business with a focus on strong leadership and solution design. - Size of business: ~800 employees, 10-15 clients- Heading business development team (4) and coaching operations managers (10) - Continuous profit optimization- New Business Development planning process, sales & marketing plan and strategic proposition- Strategic account management to… Show more Member of strategic management team of CRM business unit. Responsible for business development of existing accounts and new business with a focus on strong leadership and solution design. - Size of business: ~800 employees, 10-15 clients- Heading business development team (4) and coaching operations managers (10) - Continuous profit optimization- New Business Development planning process, sales & marketing plan and strategic proposition- Strategic account management to optimize partnerships and organic growth- Solution design with innovation & continuous improvement Achievements:- Increase company size with 40% driven by strong people management and flexibility- Transition from reactive to proactive account management with strategic account plans - Transition from reactive sales to proactive strategic sales plan - Implement innovations and channels such as Social Media Engagement, WhatsApp and Chat Show less

Business Development and account management of Customer Service for leading European fashion e-commerce company- Expand from Dutch 30 FTE to 300 FTE across 5 locations in Europe- Manage Operations Managers in 5 different countries Achievements:- Implement new services in Germany, Poland, Italy & France- Profitable client for all locations- Continuous improvement by partnership and synergy

Manage and develop customer relationships of various projects in a Key Account Management role within Customer Service and Credit Management Solutions to achieve organic growth.- Total size of projects around 150 FTE- Functional control 3 operations managers- Strategic customer contact and escalation level- Monitor processes, identify bottlenecks and implement improvements- Managing projects to implement adjustments in servicesAchievements:- Profitability new… Show more Manage and develop customer relationships of various projects in a Key Account Management role within Customer Service and Credit Management Solutions to achieve organic growth.- Total size of projects around 150 FTE- Functional control 3 operations managers- Strategic customer contact and escalation level- Monitor processes, identify bottlenecks and implement improvements- Managing projects to implement adjustments in servicesAchievements:- Profitability new contract increased by €20 K per month- Extend existing contract with extra country; €30 K per month with high growth - New SLA developed in collaboration with customer- Implementation of 5-year contract of 50 FTE with productive model Show less

Facility Manager for multi-client group and project manager throughout the entire organization to optimize processes and systems.- Professionalization supplier management by Performance Management System- Determine and control budget and tariffs - Managing Facility Coordinator and two traineesAchievements:- Development pick and choose service concept- Separate small customers from contracts with major customers- Development operational process technical… Show more Facility Manager for multi-client group and project manager throughout the entire organization to optimize processes and systems.- Professionalization supplier management by Performance Management System- Determine and control budget and tariffs - Managing Facility Coordinator and two traineesAchievements:- Development pick and choose service concept- Separate small customers from contracts with major customers- Development operational process technical suppliers- Optimization Facility Management Information System (FMIS)- Implementation Facility Management utility company Show less

Manager of the Service Desk in the growth phase of the company focusing on designing services, planning, budget and processes. In this role I started as a supervisor and gradually progressed to manager.- Manage 4 supervisors (total staff 25 FTE)- Defining and controlling budget organization costs - Management of 7 internal customers- Develop and implement strategy in year plansAchievements:- Internal SLA’s developed with account directors (internal customer)-… Show more Manager of the Service Desk in the growth phase of the company focusing on designing services, planning, budget and processes. In this role I started as a supervisor and gradually progressed to manager.- Manage 4 supervisors (total staff 25 FTE)- Defining and controlling budget organization costs - Management of 7 internal customers- Develop and implement strategy in year plansAchievements:- Internal SLA’s developed with account directors (internal customer)- Overall process optimization "Service Desk in control”- Two reorganizations and revised tasks and job profiles- Savings of 10% efficiency Show less