Eva María Toledo Avila Email & Phone Number

Ciudad De México, México

Facilitated product delivery processes by collaborating with teams across the company to ensure visibility and shared understanding. Managed the product request pipeline, adding quantitative and qualitative data in collaboration with requesters. Maintained constant communication flow with all departments. Supported business testing of product changes and identified test case scenarios, capturing feedback. • Coordinated 4 functional areas for a project pilot implementation, managing communication between end-users for feedback, development team for bug fixes, and product team for process and GUI improvements. • Introduced and led adoption of "Heap Analytics" data analysis tool in 3 different areas of the company, training over 30 representatives on effective Heap Analytics usage. For the Data analysis project. • Supervised the creation of marketing and product area metrics, KPIs, and dashboards, enabling valuable information collection on product performance, user behavior, and trends within the application, leading to a 40% improvement in decision-making regarding new product launches. • Optimized processes for product releases and updates, reducing response times from 3 days to 1 day, facilitating smooth collaboration between cross-functional teams through effective communication channels and standardized workflows between product development, marketing, and customer support. • Achieved a 20% improvement in platform efficiency within the next 12 months as a Subject Matter Expert for the Platform Value Stream, by implementing streamlined processes and optimizing resource utilization, resulting in measurable cost savings and enhanced performance metrics. • Strong analytical skills to assess complex problems, identify root causes, and propose effective solutions.

Ciudad De México, México

Created and executed test strategies, identifying relevant test cases and designing scenarios to ensure comprehensive coverage. Defined functional, acceptance, integration, and regression tests using manual and automation methods at UI/E2E and API levels. Designed and scripted for software test automation. Reported and tracked defects and test documentation.• Implemented the test plan for a reengineering project involving transitioning the entire product range to a new technology. This task ranged from test design to execution of test cases, as well as reporting and tracking issues. In an environment where I was the only test engineer, I executed over 100 test cases daily to ensure test completion within the established timeframe.• Lead cross-functional teams in troubleshooting complex issues, achieving a 50% reduction in critical incident response time within 12 months, resulting in a highly stable platform with minimal risk issues.• Contributed to the successful creation of functional and regression test suites using the BDD methodology, covering platform main functional cases. Using Cucumber and Cypress tools to automate testing processes, resulting in an 80% reduction in time spent on manual testing.• Played a key role as the "Primary Point of Contact," providing guidance and training to test engineers, project managers, developers, and users. My duties included coordinating activities, agile problem-solving, and facilitating decision-making to ensure sprint success. Maintained effective communication and ensured alignment with project objectives throughout.• Recruited, hired, and developed a strong test team of over 30 people, providing instruction on platform usage, business rules, and BDD processes.• Mentor Software Engineers in Test to allow for knowledge development through advice, coaching, and training opportunities.

Ciudad De México, México

Supervised and coordinated quality control test engineer activities. Planned, conducted, and monitored tests according to business documentation and rules following established standards to ensure timely execution, documentation, and results meeting applicable requirements. Reported results to stakeholders.• Developed and implemented test plans for ICC real estate insurance software in Rock Island, identifying and resolving 80% critical defects before product release.• Leadership in the insurance company website project, including generating software specifications, creating the test plan, and executing the full development lifecycle, completed 20% faster compared to previous similar projects, demonstrating increased project execution efficiency.• Training, supervising, and mentoring the test team resulted in a 15% reduction in the number of errors or defects found during project development, significantly improving final product quality.• Management of QA projects using Liquid Planner.

Ciudad De México, México

Tester Sr.• Adept at writing test cases and writing high quality, easily reproduced issue reports.• Ability to read, analyse, and interpret technical information and to translate it to the end user.• Ability to work well in a team environment, to balance work to meet deadlines.• Management of issues found in testing (Creation and follow-up till is fixed).• Use of Waterfall and agile methodologies.• Knowledge in Insurance business.• Handling Scrum meetings.• Creating technical documentation for company business and quality processes.Website Admin• Correction and follow-ups of encountered issues in the website.• Creation of technical documentation for the company's website.• Perform updates to the website (CMS - Expression Engine)• Document updates for the website.• Input to create new pages and communication with vendors assigned to fix issues.• Basic knowledge in DB and HTML.

Ciudad De México, México

Project - “Grupo Nacional Provincial GNP” (National Insurance company):Functional testing on “Evolucion” (System designed to insurance management).o Collaborate with the team in the analysis of business requirements to determine acceptance criteria.o Validating and verifying that software programs/applications and products are meeting requirements.o Ensuring software, updates, releases and security vulnerability notifications are implemented correctly.o Report and track defects, testing tasks, and release notes.o Troubleshoot complex issues found in productiono Experience with continuous integration and continuous delivery (Jira, GitHub)

Project - “Grupo Nacional Provincial GNP” (National Insurance company):Functional testing on “INFO” (System designed to insurance management).o Validating and verifying software programs/applications and products meet requirements.o Ensuring software, updates, releases and security vulnerability notifications are implemented correctly.o Creating documents and manuals.o Functional and regression testing.o Managing issues and releases.

Ciudad De México, México

Vision Quality Assurance Services Team:* Product Quality Assurance and Software Testing assigned to IBM team in GNP (Mexican Insurance company)IBM (Contractor - Global Business Services):* GNP Project• Functional testing to GNP systems according the CMMI methodology.• Maintenance testing requested on GNP• Requirement analysis.• Generation of test plans.• Test script generation.• Regression and acceptance testing.• Implementation of the TAC methodologyTools:• Rational Functional Tester (RFT)• Rational Portafolio Manager (RPM)• Rational Quality Manager (RQM)• Rational Team Concert (RTC)• Rational ClearQuest.

Ciudad De México, México

Quality Assurance of software.• Define and create test cases. • Creation of technical documentation and user guides. • Testing: Functional, Integration, Automation, Regression, Performance, Stress. • Automate test cases (webstress, OpenSTA, software homemade). • Bugs and Issue management such as Bugzilla and Rational ClearQuest.• Managing releases.Banamex / City Group Bank • Testing and support to their Active Directory (LDAP Sun One Directory Server).• QA to ERM system.Taxes government administration (SAT) / • Testing and support to their Active Directory (LDAP Sun One Directory Server)Secretary of Foreign Affairs (SRE)Project name: "Unification System" and "Appointment system" Activities:• Developing a Test Plan for development.• Coordination and implementation of Quality Assurance Plan.

Ciudad De México, México

IT specialist jr. • Responsible for providing IT services and key technical support. • Implementation and system integration in a technology. • Identify areas of opportunity where services can be improved to customers. • Implementing IT solutions into customer’s services.• Supporting and coordinating releases.• Problem management (Customer Services). Providing advice as required to customers by phone. (24 X 7 Support). Analysis and diagnosis of problems.Projects: Banamex / City Group Bank • Management of Active Directory (LDAP Sun One Directory Server)• Management and troubleshooting of client applications:• ERM - Enterprise Resource Manager• Identity & Access Management.• Creating technical documents and user guides and keep them up-to-date. • Sun One Directory Server Migration to Solaris.• Redesign plans for system’s migration.• Applying migration plan.• Specialized technical support.• Training to Banamex staff about Active directory management.

Bachelor, Computer Science

Master'S Degree, Data Science

Bootcamp Online, Qa Engineer, Bootcamp

Automation with Python and Selenium, API Testing with postman and Mobile app testing

Certificado Ingles, Ingles, Ielts Score 6.0

26 Wilbraham Road, Manchester M14 6JX EFCELT (Cambridge English Level Test) B2 – Upper Intermidiate