ELEVATIS Training & Coaching begeleidt jou, je team, je organisatie in helder communiceren, stevig samenwerken en respectvol leiderschap.

We zijn een team met een hart voor training, verstand van zaken en veel drive. Bijdragen tot de businessdoelstellingen van jouw bedrijf, door kwalitatieve competentieversterking van jouw medewerkers, dat is onze stiel.Je bedrijf op de kaart zetten, dat doe je niet alleen. Je hebt mensen met goesting nodig, die geloven in wat ze doen en de juiste skills hebben om echt uit te blinken. Het is onze missie jou te helpen groeien en klaar te staan voor de toekomst.

Coach and trainer in management fun, leadership vibes and commercial flair!Bringing together generations and culturesCoaching - Training - Personal Branding - Team Building - Leadership - Consultancy

Bringing together generations and culturesCoaching - Training - Personal Branding - Team Building - Leadership - Consultancy

Training - Coaching- Consultancy on internal and external communication, leadership, teamwork, motivation and change.Wij inspireren mensen om 'anders' kleur te geven aan hun denken over zichzelf, hun werk, hun team, hun organisatie.Zo ondersteunen wij hen om meer veerkracht, focus, creativiteit en plezier te vinden in hun leven en werk.

Ensuring a succesful general quality policy by monitoring and rolling out Quality,Training and Knowledge management policies. Key tasks: - Matching training needs of the contact centre agents with training offer - Planning and coordination of training offer - Monitoring training tracks, provide feedback and follow up - Measuring and analyzing knowledge, training and quality KPI's - Working on continuous improvements to quality assurance programm - Reporting -… Show more Ensuring a succesful general quality policy by monitoring and rolling out Quality,Training and Knowledge management policies. Key tasks: - Matching training needs of the contact centre agents with training offer - Planning and coordination of training offer - Monitoring training tracks, provide feedback and follow up - Measuring and analyzing knowledge, training and quality KPI's - Working on continuous improvements to quality assurance programm - Reporting - Implementing proces improvements - Strenghtening relationship with the inhouse-customer - Coaching, developping and managing a team of 5 officers Show less

Ensuring a succesful general quality policy by monitoring and rolling out Quality,Training and Knowledge management policies.Key tasks:- Matching training needs of the contact centre agents with training offer- Planning and coordination of training offer- Monitoring training tracks, provide feedback and follow up - Measuring and analyzing knowledge, training and quality KPI's- Working on continuous improvements to quality assurance programm - Reporting-… Show more Ensuring a succesful general quality policy by monitoring and rolling out Quality,Training and Knowledge management policies.Key tasks:- Matching training needs of the contact centre agents with training offer- Planning and coordination of training offer- Monitoring training tracks, provide feedback and follow up - Measuring and analyzing knowledge, training and quality KPI's- Working on continuous improvements to quality assurance programm - Reporting- Implementing proces improvements- Strenghtening relationship with the inhouse-customer- Coaching, developping and managing a team of 5 officers Show less

- providing a specific training and development policy in order to achieve strategic objectives- helping coworkers to grow and learn within a changing and dynamic organization- detecting training needs and matching those with the right partner and/or programm - planning and coordination of trainings- evaluating and reporting the effectiveness of trainings- negotiating with external training partners - responsible for the introduction programm of new… Show more - providing a specific training and development policy in order to achieve strategic objectives- helping coworkers to grow and learn within a changing and dynamic organization- detecting training needs and matching those with the right partner and/or programm - planning and coordination of trainings- evaluating and reporting the effectiveness of trainings- negotiating with external training partners - responsible for the introduction programm of new employeesSpecial projects:- working on "safety excellence" : ensuring safety trainings (HSE related)- implementing ISRS methodology and certification - supporting alternative ways of learning - organizing teambuildings - starting up collaboration in training programms within the EDF group- career management Show less

Part of the customer operations department from the start.Supervisor/coach of several teams :- Info&Inquiries : handling incoming inquiries regarding the liberalization of the Belgian Energy Market- Complaints : complaint handling- Growth team : processing doorknockers' contracts- Switch team : creating customer files in our SAP system- Dunning team SME: Follow up bad debt SME customers- Payments team: Processing fall out payments, servicing different payment… Show more Part of the customer operations department from the start.Supervisor/coach of several teams :- Info&Inquiries : handling incoming inquiries regarding the liberalization of the Belgian Energy Market- Complaints : complaint handling- Growth team : processing doorknockers' contracts- Switch team : creating customer files in our SAP system- Dunning team SME: Follow up bad debt SME customers- Payments team: Processing fall out payments, servicing different payment methods of our customersAt this moment responsible for Payment Services. - Managing a team of 25-30 Dutch and/or French speaking customer service agents. - Ensuring to meet our strong (daily) deadlines in processing all customers' payments- consistently delivering customers' expectations- Focus on continuous improvement- Allways with a sharp,open and creative mind -Respect for each individual and his or her qualities and competences- Building and developing teams Show less