Tejay S. Email & Phone Number

Charlotte, North Carolina, United States

Managing administration of property operations and leasing office for a 400 or less unit property.Supporting Property Manager with monitoring the financial operations and achieving budgeted NOI.Coordinating the maintenance of property grounds and service requests.Providing a quality living environment for residents and positive work environment for team members.Working with the marketing team to achieve maximum occupancy at property.Handling of all aged delinquency collection practices.Processing all move in and move out protocols to insure proper accounting of resident ledgers.The processing of all renewals.Handle all leasing overflow of showing apartments and following up on traffic.Providing excellent customer service to residents and prospects.Help manage efficient rental collections, rent postings, and daily deposits.Contribute to achievement of team goals, leasing benchmarks, and resident retention.Support outreach initiatives that effectively market/promote the property.Understand the current sub-market and mentor others to ensure their comprehension.Lead by example to help maintain a high-performing, customer-focused team.Contribute to resident satisfaction and the achievement of property goals.Other duties as assigned.

Raleigh, Nc

• Manage administration of property operations and leasing office for a 328 unit property.• Support Property Manager with monitoring the financial operations and achieving budgeted NOI.• Coordinate the maintenance of property grounds and service requests.• Provide a quality living environment for residents and positive work environment for team members.• Working with the marketing team to achieve maximum occupancy at property.• Handling of all aged delinquency collection practices.• Processing all move in and move out protocols to insure proper accounting of resident ledgers.• The processing of all renewals.• Handle all leasing overflow of showing apartments and following up on traffic.• Provide excellent customer service to residents and prospects.• Help manage efficient rental collections, rent postings, and daily deposits.• Contribute to achievement of team goals, leasing benchmarks, and resident retention.• Support outreach initiatives that effectively market/promote the property.• Understand the current sub-market and mentor others to ensure their comprehension.• Lead by example to help maintain a high-performing, customer-focused team.• Contribute to resident satisfaction and the achievement of property goals.• Other duties as assigned.

Virginia Beach, Va

• Leads and supervises property marketing team.• Set operational strategy and goals• Develop, manage and oversee the department’s menu of services. Regularly evaluates and measures service performance, in maintaining relevant and engaging resources that support competitive and cost effective marketing strategies.• Analyze opportunities for prospect acquisition and ensures that relevant business model and resources are in place and are in alignment with customer journey strategy.• Create on-going blueprint for managing multi-channel attribution, in keeping pace with consumer behavior and digital channel evolution.• Maintain operational relationships with all Internet Listing Services representatives, in monitoring and ensuring lead attribution performance is in alignment with Media performance standards. • Hold quarterly meetings with national ILS partners, in benchmarking performance against media performance standards, in ensuring optimal media spend for clients, while validating the integrity of the media selection.• Formulate and maintain scalable partnerships with creative agencies that partner in developing local property brand identity elements and collateral.• Regularly maintains current insights on consumer trends through persona, market segmentation generational and other consumer-centric data points.• Monitor market for best practices that will improve and optimize the department’s operational and strategic performance.• Develop and manage customer facing template library of branded marketing operational resources such as marketing plans, marketing budgets etc. to be used in daily marketing operations.• Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed; provide information and commentary to support recommendations, options, solutions and courses of actions.• Undertake continuous analysis of competitive environment and consumer trends.

Virginia Beach, Va

• Manage administration of property operations and leasing office for a 864 unit property.• Participated in sales forecasting and planning by: researching, developing & maintaining long & short range sales plans, monitoring, analyzing, & communicating sales data. Reviews and analyzes sales performance against programs, quotas and plans to determine effectiveness.• Assist in developing and reviewing marketing campaigns and strategies.• Review on-going revisions of print, Internet, Intranet, and advertising.• Recruit, hire and train Leasing Consultants.• Complete marketing budget recommendations.• Coordinated Resident Social Activities• Evaluate training needs and develop appropriate training curriculum.• Plan, delivery, and monitor training programs.• Conduct trainings in person, online and over the phone; both one on one and in a group setting.• Order third party mystery shops, evaluate results, review with on-site personal and establish improvement goals.• Create and review pre and post training assessments and surveys.• Establish a training database to monitor completed trainings.• Fill in at underperforming properties in a leasing/marketing role.• Review leasing reports to identify property and portfolio wide trends and opportunities.• Monitor lead management systems. • Train sites when needed.• Thoroughly understand the online leasing process.• Identify opportunities to improve the leasing process and conversion ratios.• Establish and deliver trainings to meet these goals.• Stay up on industry trends and seek opportunities to put us ahead of trend.

Virgjnia Beach, Va

• Greeting prospective residents and providing them with property tours.• Performing proper outreach marketing.• Help create engaging social media initiatives to connect residents, and manage posts.• Daily follow up on all prospects to make sure all questions are answered and a “personal touch” approach adhered to. • Assisting with resident retention.• Support efforts to partner with nearby businesses, events, and other local organizations.• Walking the marketing path daily.• Providing excellent customer service to residents and prospects.• Processing lease applications and qualifying residents.• Supporting the Property Manager with general office maintenance by answering phones and performing other administrative tasks.• Play a key role in resolving resident concerns and issues.• Other duties as assigned.