Eva Mladenova Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

-Taking care of leads in Europe & Asia to ensure an excellent customer service experience from the ordering through the logisitics and postsale service-Follow up with the production plan for best possible products selection, availability and customer requierements

Barcelona

· Sales : - Elaboration of custom offers over 3.million products - Attending orders via web, chat, email, phone; coordinations of the delivery flow· Customer service and back support (on-line users)• Customer Journey /e-commerce/· Looking for new opportunities, public tenders and new projects with currect accounts· Purchasing: - Negotiation with suppliers (price, delivery time, bulk opportunities).· Customs administration (import / export)· Logistic of special shippments : resticted & controlled sustances, cold chain shipments, hazardous products, etc.

Spain

Client acquisition in Industrial, Railway, Energy and Health care area.Key account manager over custom made projects, coordinating R+D dpt, Manufacturing and Logistic. - Elaboration of special offers, cost control and budget over 2.M €- Cross functional communication during the design and manufacturing of the products- Forecasting and planning of the manufacturing according sales request & projects- Control over budget- goals; -clients 's forecast- manufacturing; -delivery request-manufacturing schedule;- Logisitics (KPI: 96%)- SAT and quality control- Visits of clients and Expositions. Detection of new opportunities.

Barcelona Area, Spain

Export sales, tasks related with:- Key account management;- Offers and Orders; - Sales and production forecast;- Responsible for the circle of orders- manufacturing process and delivery just-on-time;- Logistic & KPI measurement; - Control over freight services, expenses and claims;- Worldwide custom's documentation;- Post- sale service. - Organization of international exhibitions (Electronica München & Innotrans Berlin).

Barcelona Area, Spain

Collaborator in Export Program NEX PIPE ICEX (Spanish Institute for Foreign Trade) - elaborate and work on a business plan for export expansion through: - Customer Service and Acquisition,- Searching and net-working with new distributors,- Markets research and Strategy for incorporation into new markets, - International Advertising (web, catalogs, etc..), - Organization of logistics and customs documentation.

Barcelona Area, Spain

Collaborator in Export Program NEX PIPE ICEX (Spanish Institute for Foreign Trade):- Customer Acquisition, - Preparation of Offers and Negotiation,- Planification and Organization of Business Trips and Visits,- Import and Export Logistics.

Barcelona Area, Spain

Analyze the difference in purchasing costs of raw materials

Barcelona Area, Spain

Business plan for exporting, relating with all the sides and implications of the international expansion of local brands. - International terms;- Product, price, place and promotion;- Logistic;- Financial management;- International law ;- Culture specifics.

Edgartown, Usa

Customer Service,Direct Sales,Responsible for the stock and the Organization of the store, Daily accounting

Sofia, Bulgaria

Technical support on a Xerox project.Main market: Spain

Vineyard Haven, Usa

Customer Service, Direct Sales, Responsible for the stock and the Organization of the store

Master, International Business

Activities and Societies: Business plan for exporting, relating with all the sides and implications of the international expansion.

Business Administration

Spanish And Englsih

Education record