• Manage documentation by project and stored all data on the server.• Set up the project in the Documentation System (Aconex).• Interact with Siemens Engineering to keep production order files current with the order requirements.• Responsible for reconciling all documents, drawings, test reports, etc., at the end of an order in preparation for customer submittal.• Maintain all Documentation as required by specific projects/orders/project engineers.• Receive and transmit documents from Engineering and Drafting personnel to and from the customer.• Design and add cover sheets to transmittals.• Track and record all incoming and outgoing transmittals for the specific project.• Design and submit Operation and Maintenance Manuals per the customer specifications to include all instruction manuals, as-builts, test reports, cut sheets, etc.• Proficient in Microsoft Excel and Word.

•Implement reports that track departmental statistics for Directors•Track social media complaints and comments by customers and reach out to resolve the issue•Receive, research and respond to consumer inquiries and requests via phone and via email-within Salesforce•Support the Cree brand and display to consumers that Cree stands behind our warranty in every consumer interaction•Enter RMA and refund orders into Oracle•Create and/or edit customer contacts and create/edit cases for customers within Salesforce •Respond to inquiries regarding shipping/delivery dates and shipment tracking numbers •Process and follow up on less complex customer issues requiring replacements such as late shipments and refunds •Log calls and notes and comments into Salesforce cases •Maintain basic familiarity with products, warranties, and applications •Maintain working relationships with supporting departments such as Shipping and Accounting•Participate in departmental team meetings and training programs •When supporting connected bulbs, gather customer’s information and determine system issues by evaluating and analyzing symptoms, diagnose and resolve technical hardware and software issues•Use an in-depth knowledge of home wireless systems, smart bulbs, and lighting controls to troubleshoot Tier-2 customer issues•Understand functionality of both Android and iOS app software•Ability to redirect complex issues to appropriate resources•Works independently with little or no supervision and consistently makes sound decisions in formulating plans for successful outcomes•Identifies and notifies proper people with immediate and potential quality issues

Take all incoming internet sales leads and turn them into appointments and sales.

Assign phone and internet leads to Agent, assist agents with brochures, mailings, open houses, administrative duties and technical support.

Performed first-level support for Apple iPhone, solved issues, software updates, upgrades, resolution and implementing solutions.

Developed drawings for outside plant fiber-optics for CAD database using Microstation v.7 and v.8 with relational database utilizing ICGS/IDDS software. Kept current records of all fiber-optic hardware and software and ran database corrections for accuracy. Prepared drawings for Outside Plant personnel to install hardware for growth and new construction. Developed training fundamentals for all incoming drafters. Reported to Director. Maintained the status of projects and reported status of projects to Director.

Built and maintained database to track all aircraft maintenance records per FAA standards, which is a strictly regulated environment. Tracked all Service Bulletins due and accomplished on all aircraft per FAA regulations. Processed all maintenance invoices performed on aircraft on AS/400.

• Programmed FOCUS, JCL, JES, TSO, CICS and TOS using eight databases in the Mid-Atlantic, Southern and Western regions tracking budget data and trending for the Director of Data• Assisted in AS/400 mainframe troubleshooting, report-writing and data-mining• Analyzed and reported budget data to ensure all departments were within allotted budgets• Provided ad-hoc reporting for all departments, regions and levels of management• Provided database integrity for AS/400 databases• Programmed and ran batch reports for system efficiency• Performed daily backups for entire company on all toll-billing systems on AS/400• Participated in the disaster recovery of all systems and set up off-site storage of data in case of disaster• Performed daily, weekly and monthly traffic studies on telephone lines and advised the client on findings to assist in the decision of adding more lines for efficiency• Supported multiple end-users in a Windows environment for hardware and software upgrades and maintenance• Provided phone support as well as real-time support• Performed troubleshooting on all peripherals, ran batch jobs and replaced hardware as needed