Eve Lafleche, Mha Email & Phone Number

Davenport, Ia, Us

Davenport, Iowa, United States

• Created intake packets and policies for patients.• Coordinates and processes patient referrals to completion with precision, detail and accuracy.• Performs clerical functions; offers administrative support to help with the delivery of high-quality medical care.• Schedule new patients based on referral; notify patients of appointment information, new patient paperwork, etc. • Completes orders with proper documentation on where patient is scheduled and how patient was notified• Performs patient check-in and check-out.• Handling of company inquiries; outstanding payments, co-pays, and prepay collections.• Maintains patient medical records and adheres to HIPAA regulations.• Actively engages in safety programs and risk mitigation.• Insurance pre-authorizations, authorizations and claims.• Liaison between patients and providers.• Initial point of contact for patients entering department.• EHR scanning, RightFax, and uploading of documents into electronic health records.• Medicare/Medicaid familiarity.• Organizing and coordinating request to provider inbox. • Complete medical record requests.

Michigan, United States

• Assist treasurer with tax collection.• Constant balancing of receipts.• Process property tax payments.• Accounts receivable and accounts payable.• Cash management

• Performs clerical functions; offers administrative support to help with the delivery of high- quality medical care.• Performs patient check-in and check-out: Surgery, Radiology, Laboratory, Respiratory, ER; cross trained in 3 hospitals.• Handling of company inquiries; outstanding payments, co-pays, and prepay collections.• Maintains patient medical records and adheres to HIPAA regulations.• Actively engages in safety programs and risk mitigation.• Obtains insurance pre-authorizations, authorizations and claims.• Liaison between patients and providers.• Cross-trained: Outpatient, Emergency Department, and Cancer Center.• EHR scanning, RightFax, and uploading of documents into electronic health records.• Medicare/Medicaid familiarity.

Michigan, United States

Title: “Social Determinants of Health (SDOH) Inpatient Care Survey Analysis; Exposing Health Equity Gaps and Barriers While Deploying Strategies to Access the Greatest Identified Needs in West Michigan”• Work supervised by the Quality Improvement Specialist, Sr (Health Equity) within the Quality, Safety & Experience (QSE) team.• Qualitative research project.• Developed two research questions. • Round to nurse MDI huddles alongside the QSE team. • Utilize mandatory Centers for Medicare and Medicaid Services Social Drivers of Health screenings initiated as of 2024 on all admitted patients over the age of 18.• Pulled SDOH data from EPIC reports bi-weekly.• Overview of health equity gaps and recommendations to minimize identified gaps in care. • Evaluated CMS SDOH five domains: Food Insecurity, Interpersonal Safety, Housing Insecurity, Transportation Insecurity, and Utilities. • Identified unique needs negatively impacting individual health throughout Corewell Health West locations (8 hospitals), based on the 2024 CMS Social Drivers of Health mandatory screening measures.• Met with community health workers to discuss correlation of Community Health Needs Assessment correlation to SDOH identified needs. • Created flyers, brochures, run charts, spread sheets, etc. • Evaluated barriers leading to screening non-compliance amongst nursing staff.• Piloted recommendations based on CMS measures: SDOH1 and SDOH2. • SDOH1- the percentage of patients over the age of 18 screened.• SDOH2- of those patients screened, who screened positive for one or more of the five domains.• Presented recommendations to aid the Health Care Organizations decision making process according to the positive screening needs.• Created/implemented PDSA quality improvement tool based on screening rates.• Implemented recommendations to enhance staff education and EPIC software reporting. • Successfully presented my project to the Quality, Safety, and Experience Team of Corewell Health.

Michigan, United States

• Work directly under Chief of Behavioral Health Services (LMSW) and Behavioral Health assistant • Updated audits to ensure they followed accreditation standards from the licensing board of the state of Michigan.• Constant contact with patients regarding appointments and referrals.• Updated policies and procedures to ensure they followed review standards.• Assisted Quality department on the initial implementation of organizational wide survey.• Assisted Human Resources department in audit updates and health provider compliance.• Conducted research on accreditation standards and regulatory compliance.

Michigan, United States

• Family-owned business producing farm to table Microgreens.• Planting, harvesting, and delivering of microgreens to high end restaurants.• Creation of schedules and organizational charts to adhere to company goals.• Handling of company inquiries.• Received direct reports and receipts to monitor budget.

Master Of Healthcare Administration-Mha, Health/Health Care Administration/Management, 4.0

Activities and Societies: Highest Distinction-4.0 GPA

Bachelor Of Applied Science, Health/Health Care Administration/Management

Activities and Societies: Deans List 2021-2022

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Softball Player Deans List: 2019-2020