Eve Bird Email & Phone Number

Spokane, Wa, Us

Spokane, Washington, United States

Spokane, Wa

• Managed operations for an outpatient clinic with 3 intensive eating disorder programs and 150+ patients.• Trained and oversaw 20 staff members to support front desk and patient-related operations.• Trained therapists, dietitians, nurses, behavioral health techs, and medical assistants.• Monitored KPIs such as # of new intake appointments, # of patients in PHP and IOP, patient wait times, staff to patient ratios, patient satisfaction, and # of interactions during intake/treatment cycle.• Conducted quarterly and annual drills and performed site walk-throughs to ensure compliance.• Created and implemented a new intake process, improving call completion and registration rates.• Streamlined waitlist management process, decreasing wait time for treatment from 3 to 1 week. • Worked with operations, revenue, IT, medical, and nursing leaders to implement telehealth initiatives. • Created succession training for practice management roles in clinics to develop new managers.

Spokane, Washington, United States

Austin, Tx

• Managed marketing and educational client-facing content for one healthcare client account.• Supported Salesforce management and created a training course development tracking tool through MS Project.

Spokane, Wa

• Managed operations of 4 clinics – maternal fetal medicine, OB hospitalists, genetics, and OB surgery. • Oversaw scheduling, patient complaints, vendor relations, and purchasing activities.• Led 15 staff members and 10 physicians to decrease patient wait times and increase patient satisfaction. • Trained staff on EMR, medical file management, OSHA, bloodborne pathogens, and biohazards.• Worked with administration, hospital leaders, physician leaders, and staff to ensure best outcomes.• Implemented workflows and customer service models, improving patient check-in and reducing wait times.• Monitored KPIs related to patient satisfaction, employee turnover, length of stay, and patient intakes.• Ensured compliance with HIPAA, OSHA, ADA, WA Administrative Code, and hospital guidelines.

Spokane, Wa

• Managed new medical practice start-up, including licenses, equipment procurement, and marketing.• Acted as liaison for OB surgery, genetics, pediatric endocrinology, pediatric gastroenterology.• Supported projects such as EMR conversion, medical records archiving, and clinician onboarding. • Developed policies related to medical records management, clinic opening, and patient privacy.• Maintained malpractice, state licensure, insurance credentialing, and hospital privileging.• Tracked incidents and training and ensured licenses were compliant with OSHA, HIPAA, and CLIA.• Assisted clinical director and office managers with training related to patient safety, CPR, OSHA, and HIPAA.

Spokane, Wa

Master'S Degree, Management And Leadership

Activities and Societies: Member of The National Society of Leadership and Success

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities