Evelin Krieger Email & Phone Number

Berlin, Deutschland

- Successfully transitioned the Community platform from Khoros to Discourse and collaborating with the Discourse team to enhance platform functionality. Managed iterative testing and incorporated user feedback to continuously improve the user experience.- Managing a team of two and 70K+ members on the German Doctolib Community platform, driving user engagement, leveraging SQL analytics to track Community performance and user behavior.- Point of contact between customers and product teams, supporting Doctolib's product development by coordinating co-building projects, gathering user insights through feedback, surveys, and usability tests, and tracking progress in Jira to ensure the successful planning and implementation of new features.- Contributing to the overall roadmap and strategy of the Community platform, ensuring alignment with the organization’s vision and long-term objectives.

Berlin, Deutschland

- Mentored colleagues and worked towards building my own team.- Developing strategies and processes to increase engagement, interaction and encouraging discussions.- Implementing, maintaining and managing different Community sections and as well as managing all user and role management and an integration of gamification elements.- Establishing a tailored user journey for new members' onboarding and platform navigation.- Preparing and executing marketing campaigns (email/in-app) and monitoring their performance.- Reporting and training on all new features as well as other topics related to healthcare and Doctolib.

Berlin, Deutschland

- Full ownership of the German Doctolib Community platform as the first Community Manager in Germany, initially managing around 10K members.- Planning, writing and publishing target group-optimized articles to strengthen brand affinity.- Moderating different Community sections and collaborating closely with Operations teams to address member concerns and challenges as well as ensuring their satisfaction and retention.- Monitoring and incorporating customer requests for product features into the roadmap.- Collaborating with customers to co-build services, recognizing the importance of healthcare professionals and patients' satisfaction in our success.- Preparing and executing two monthly newsletter campaigns to the entire Doctolib user base and monitoring their performance.

Nordrhein-Westfalen, Deutschland

Berlin Und Umgebung, Deutschland

Bochum Und Umgebung, Deutschland

Dortmund Und Umgebung, Deutschland

Orange County, California; Palm Beach County, Florida; Hunterdon County, Nj

Dortmund Und Umgebung, Deutschland

Diplom, Tv- Und Radio-Journalismus Und Moderation

Marketing & Social Media

International Experiences, Cultural Diversity, Conflict Resultions & Strategies