Evelin Necula Email and Phone Number

- Conduct on-site visits to diagnose and resolve a wide range of IT technical issues, with a focus on laptops and desktops.- Collaborate with clients to troubleshoot common faults, providing clear and user-friendly instructions.- Perform comprehensive diagnostic checks to identify and rectify faults promptly.- Register events and issues systematically into a ticketing system for efficient tracking and resolution.- Configure print-server access for employees, optimizing printer functionality organization-wide.- Install and configure various software applications, antivirus programs, and email clients to meet specific user requirements.- Ensure precision in data migration steps during system upgrades, guaranteeing seamless porting of clients' previous data to new units.- Deliver hands-on support in diagnosing and resolving IT issues, emphasizing hardware and software functionality optimization.- Maintain accurate records by registering events and issues in a ticketing system, ensuring effective tracking and resolution.- Lead the imaging and reimaging of operating systems to contribute to a standardized and streamlined IT environment.- Oversee the escalation of issues to other teams and ensure timely resolution is achieved.- Proficient in utilizing SCCM, Active Directory, and ITShop for efficient IT management and operations.- Resolve tickets within the specified Service Level Agreement (SLA) timeframe.- Conduct training sessions for new team members.- Execute on-site support activities for the clients in our portfolio.- Provide Level 1, Level 2, and Customer Liaison support as needed.- Maintained accurate records of hardware and software inventory, facilitating efficient asset management and procurement processes- Participated in on-call rotation for after-hours support, ensuring users receive timely assistance for critical issues

- Installed and configured hardware and software components to optimize functionality and usability.- Conducted hardware replacements as needed to maintain operational efficiency.- Maintained comprehensive documentation of all IT inventory for accurate asset tracking.- Acted as the primary point of contact, delivering on-site or remote support to users.- Utilized Active Directory for efficient user account creation, management, and security permissions.- Conducted training sessions for new hires on company policies and procedures.- Ensured peak performance of all hardware through regular installation of updates and patches.- Facilitated effective communication and collaboration with third-party vendors.- Demonstrated excellent communication skills, effectively engaging both technical and non-technical users with patience and clarity.

- Based on a daily report, working assigned tasks to ensure that the customer communication is facilitated through their 3P system- Prioritizing based on client status, urgency of their issue and SLA. Most of clients are international retail chains, which are very specific about their requirements so a great attention to detail is required- Providing updates, submitting proposals and validating paperwork as part of the service process for each client assigned.- Submitting equipment orders based on client system specifications- Communicating with the dispatcher and technician of each assigned ticket to ensure the accuracy of the information provided to the customers- Working with several platforms to update clients through their 3P tickets- Working closely with colleagues to ensure the accuracy of the information and updates provided through the 3rd party platform in a timely manner as well as proactively providing support to colleagues when needed

- Approaching clients regarding shopping cards- Assuring client interface by taking over documents that are the subject of transactions (credit instruments, debit instruments) - Taking over new accounts documents or change paperwork from clients, checking document content and operating account opening in the case of individuals or legal persons by applying internal norms and current legislation- Realizing client payment/cashing operations - Preparing and processing payment packs as well as checking cash input into ATM between refreshments- Offering complex and complete consultancy to clients and potential clients regarding the bank products and services- Emitting debit and credit client cards contracted by clients- Actively participating in realizing agency target