Eveline Koomen Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Deloitte's Workforce Transformation team offers a range of services aimed at helping organizations transform their workforce strategy to meet the demands of societal and technological disruptions. We enable our clients to achieve their business aspirations by assisting them with the engagement, retention and development of the right workforce. Our.

Valencia, Valencian Community, Spain

In this role I was responsible for the professional development of the customer service specialists within my team (up to 15 FTE). It was my job to guarantee call quality through e.g. one-on-one coaching and weekly team huddles. Part of this also included keeping track of team and individual KPI’s.

Valencia, Valencian Community, Spain

As a customer service specialist for Proximus, my main task was to solve customer queries via phone and chat. An important element of this included the recognition and utilization of sales opportunities. Besides this, I also provided support for colleagues working in different locations across Europe.

Home-based

As an intern at the procurement department for indirect materials and services, I worked together with the teams from the Benelux, Nordics and the UK & Ireland. I was in charge of supplier management, contracting, and supplier and stakeholder communications. Additionally, I kept track of the KPI concerning the annual business review meetings with our key.

Amsterdam, North Holland, Netherlands

At Agile Scrum Group I looked after the entire customer registration process from sign up till training. For this, I handled any customer inquiries via e-mail and phone, and provided all trainings with adequate materials and certificates.

Groningen, Groningen, Netherlands

In my role at AH To Go I assisted customers at the self-checkout and was responsible for the overall appearance and inventory of the store. I also ensured the replenishment of sandwiches and baked goods, so that they were always fresh and there was enough supply for the peak hours during lunch.

Groningen, Groningen, Netherlands

As a ski instructor I instructed skiers of all ages and levels, in order to properly prepare them for their ski holiday. The overall focus lied on improving technique, but especially with children the main goal was having fun.

Groningen, Groningen, Netherlands

In this function I was mainly responsible for accurate operation of the cash register, and restocking and cleaning the store. Besides, I was in constant contact with customers and assisted them with their queries.

Master'S Degree, Business Administration, Gpa: 7.7/10.0

- Track: Leadership and Management - Extracurricular internship at Philips - Thesis subject: "Putting Diversity in Context: the Influence.

Bachelor'S Degree, International Business, Gpa: 7.5/10.0

- Exchange program at Shanghai University - Thesis subject: "Femininity Breaking the Glass Ceiling: the Influence of Culture on Women's.

Study Abroad, Business, Gpa: 91/100

Courses followed: - Business Negotiations - Human Resource Management - Managing People and Organizations - Practical Critical Thinking.

Vwo, Natuur & Gezondheid, Gpa: 7.5/10.0

Graduation subjects: Biology, Chemistry, Dutch, Economics, English, French, Geography, Mathematics B.