Evelin Sarap is a Country Lead at Softloans. They is proficient in Russian and English. Colleagues describe them as "Evelin is like a shining star. I admire her positivity, decision-making ability, and willingness to take on new challenges. Despite her young age, she has valuable experience in team management and ensuring the successful delivery of work. You can count on Evelin to get things done; she ensures that everyone is on board, and the results have a positive impact on the entire company. If you need a person with a great personality, I would recommend Evelin 100 %."
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Country LeadSoftloansTallinn, Harju County, Ee
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Country Lead, EstoniaSoftloans Aug 2024 - PresentTallinn, Harjumaa, Estoniasoftloans.io
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Customer Care ManagerIpf Digital Nov 2023 - Aug 2024- Day-to-day management of the Loan handling, Telemarketing and Customer Service teams, leadership to team leaders and their teams- Hiring staff and optimizing processes- Ensure the business remains operational, sales-focused, profitable, and customer-focused- Responsible of the internal rules, participating in the communication with the regulator- Leading customer care automation projects - Close collaboration with different departments e.g. Credit & Risk, Legal -
Collections SpecialistIpf Digital Feb 2018 - Nov 2023Tallinn, Harjumaa, Estonia- Monitoring and reporting reminder and collection KPI-s- Implementing new processes and strategies to prevent debt collection and improve reminder process- Managing invoices, different payment methods- Cooperation with call centers, debt collection agencies, credit bureaus- Coordinate communication and campaigns- Answering official letters e.g. court- Internal audits, tendering processes, outsourcing processes
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Business AnalystIpf Digital Apr 2020 - Jun 2021Collections feature team
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Customer Experience SpecialistIpf Digital Mar 2016 - Jan 2018
Evelin Sarap Education Details
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Political Science And Government
Frequently Asked Questions about Evelin Sarap
What company does Evelin Sarap work for?
Evelin Sarap works for Softloans
What is Evelin Sarap's role at the current company?
Evelin Sarap's current role is Country Lead.
What schools did Evelin Sarap attend?
Evelin Sarap attended Tallinn University, Tartu Jaan Poska Gümnaasium.
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