Eve Lipsyc Email & Phone Number

• Assist residents in resolving inquiries and complaints•Respond to resident inquiries promptly •Communicate with residents through the use of telephone, voice mail, e-mail and in person•Provide information, resources and support regarding City of Vaughan •Maintain the Enquiry Tracking System (resident complaint database)

Team leader responsible for streamlining intake process to effectively service the clients and address the increased usage of the service 2005 - 2009• Reviewed and revised the intake process system• Identified and refined the research components of the database which lead to a quicker response to client needs• Conducted Quality Assurance Surveys collaborating with the IT department• Implemented strategies to address increased usage of the services resulting in reports of higher client satifaction• Researched and implemented a nutrition program with registered dieticians to provide support for clients dealing with weight loss, prenatal, and diet specific issues Intake Worker - Facilitated clients ability to make informed decisions 1999-2004• Problem solved with clients to identify their needs • Utilized the database to create personalized information packages for clients• Communicated with clients through the use of telephone, voice mail, e-mail • Provided information on resources and family support within a given community across Canada• Researched and implemented a national database for summer camp Resource Developer - Served an integral role in assisting the company with client intake while also focusing on resource development so as to effectively adress the needs of the clients 1990 - 1998• Identified company needs so as to fulfill company objectives• Played key role in the design and implementation of the information database• Through telephone consultations, provided current child care information within 48 hours to clients which enabled them to make informed choices and reduced stress, and resulted in increased client usage of the service• Developed personalized market researched packages on licensed national child care options• Researched, developed and formatted resources on a wide variety of family related issues that were included in every personalized information package

Through the Faculty of Early Childhood Education, taught ‘Programming for School Age Children’ to full time day students.• Incorporated lectures and hands-on workshops during class time to teach child development and age appropriate activities• Supervised and evaluated students during practicum