• Meet/Greet and direct guest• Prepare listing packets• Write and receive emails; write correspondence• Maintain calendar and schedule follow-ups• Set tenants up in system• Background/Credit checks• Process HOA notices of new tenants, violations of current tenants and owners*Process lease extensions, contracts of management • Create Reports• Maintain multiple reports • Speak with multiple vendors (Title Companies, HOA, etc.)• Create move in packages• Process tenants moving out, Property Releases, lease extensions, notice to vacate, and keys coming in from tenants moving out• Process incoming mail• Take mail to Post Office • File documents in to broker files• Maintain broker files• Create broker files• Support with Collating, stuffing outgoing mail and special projects

• Wrote and received emails; wrote correspondence• Created and managed Excel files• Calendared and scheduled follow-ups• Entered customer personal information (including contact information), insurance verifications, work verifications, and all other mortgage related data into Encompass software• Answered multiple telephone lines• Spoke with multiple vendors (VA, HUD, etc.) to ensure records compliance• Worked with processor, loan officers, and title companies to resolve any discrepancies prior to closings• Reviewed documentation including: Income, asset documentation, credit reports, verifications, etc.• Prioritized work flow• Worked with processor to ensure prompt closings• Ordered documentation via online sites and/or telephone• Researched online websites (VA, HUD, FHA, etc.) for eligibilities and identification codes• Stacked and prepared loan packages within time requirements.

• Wrote and received emails; wrote correspondence • Calendared and scheduled follow-ups• Entered customer personal information (including contact information), insurance verification, work verification, and all other mortgage related data into Citilink and Filenet software• Generated, analyzed, and maintained production, pipeline, and inventory reports• Tracked loans throughout all CitiMortgage in different states• Tracked loans at different points of delinquencies• Preformed quality control throughout the different phases of the file• Worked closely with all departments, clients and management to ensure accuracy of files from beginning to completion• Calculated income for wage earners, self-employed, social security, and pension income• Assure adherence to strict company policies, according to guidelines, and treasury requirements• Reviewed documentation including: Income, asset documentation, credit reports, verification, etc.• Prioritized work flow• Answered multiple telephone lines• Trained employees • Booked loans

• Wrote and received emails; wrote correspondence• Calendared and scheduled follow-ups• Scheduled Meetings• Entered customer personal information (including contact information), insurance verification, work verification, and all other mortgage related data into Yardi software• Answered multiple telephone lines• Spoke with outside vendors (Coke Cola, Post Office, HVAC, etc.) to ensure orders were fulfilled throughout property• Completed maintenance work orders in the system• Followed up with resident to ensure work orders were completed to their satisfaction• Show vacant apartments to prospective residents• Completed all applications, leases, and addendum• Assist with application verification• Answered all questions regarding properties and amenities• Completed marketing surveys of surrounding competition

• Wrote and received emails; wrote correspondence• Calendared and scheduled follow-ups• Scheduled Meetings• Entered customer personal information (including contact information), insurance verification, work verification, and all other mortgage related data into Yardi software• Answered multiple telephone lines• Spoke with outside vendors (Coke Cola, Post Office, HVAC, etc.) to ensure orders were fulfilled throughout property• Completed maintenance work orders in the system• Followed up with resident to ensure work orders were completed to their satisfaction• Show vacant apartments to prospective residents• Completed all applications, leases, and addendum• Assist with application verification• Answered all questions regarding properties and amenities• Completed marketing surveys of surrounding competition