Evelyn Cameron Email and Phone Number

Complete daily and monthly reports while focusing in making sure my team has information to do their jobs effectively as well managing risk during daily, weekly, and monthly audit checks. In addition, I supported my team members and their customers, as they work to achieve productivity & net loyalty goals.

Educating Families in achieving financial stability towards retirement needs, Offering Debt Solutions, Income Protection and Financial Written Plans to help families achieve their financial goals and dreams, offered life insurance policies to fit my client’s needs.

Answer inbound/outbound calls for Wells Fargo banking customers to review their accounts and assure they are taking advantage of any products and services that may benefit them whether at the moment of the call or in the near future. Assist customers in making wise decisions on any loans or types of accounts we offer when customer are in need of either service. I am responsible for opening new accounts as well as taking loan applications for auto, personal and home equity loans as well as referring them for home mortgage and student loans.

Answer Inbound calls for all Sovereign Branches worldwide to help support them with any transactions they may need to complete for bank customers in the new system from opening new accounts like checking/savings/money markets/cd/IRA as well as closing accounts and many more services in which the bank offers their customers that they may need help with.

Responsibilities consist of filling out medical assistance applications for inpatients in the hospital that may have medical insurance with limited coverage or patients that have no medical insurance at all, collect all documentations needed to submit along with the application to the appropriate county in which the patient resides in or was staying at on time of admission to the hospital and interact with caseworkers from several counties to assure application has been received and is being worked on to consider medical coverage for patients.

Responsible for incoming and outgoing calls in effort to get referred patients to enroll in our diabetes 10 hour self-management program, educated patients on the importance of maintaining a healthy diet to help them achieve goals so they may live a longer happier life.

Responsible for contacting prospects via telephone that have been identified as having needs for D&B self-analytical portfolio products, acquire new customers by promoting the value of various portfolio products that address specific prospect needs, probe for and identify sales lead opportunities, implement sales strategies and call prioritization to achieve sales targets and remain knowledgeable about customer’s business practices and functions and understand the relationship between D&B products and services to determine the appropriate needs for the customer.

Assist Program Manager with all aspects of program management in order to ensure that client and Telerx goals and objectives are met Serve as a program “expert” in order to resolve escalated calls. Be available to handle routine calls on an as needed basis, assist in real time volume management which may include adjusting schedules, monitoring queues, and adjusting tasks to ensure service level, abandon rate, and talk/wrap time goals are being met, assist in the management of program systems and activities in order to ensure that client quality expectations are successfully achieved, this includes timely and accurate completion of monitoring and data integrity reviews, demonstrate good time management skills by balancing duties to ensure Telerx and client production and quality expectations are successfully achieved, assist in the coaching, developing, motivating staff to maximize performance and potential.This includes but is not limited to the following:Provide timely disclosures and feedback sessions, assist in writing and delivering of performance reviews, participate in and document attendance and performance coaching’s, identify training needs; develop and conduct training as needed, establish and maintain productive working relationships with Clients, Client Services Director, call Floor Director, Program Manager, and Other Internal Colleagues, maintain proactive and professional communication with necessary follow-up at all times, serve as role model to team members, ensure Telerx-related administrative forms and reports are accurately completed in a timely basis, responsibilities include, but are not limited to payroll, employee time-tracking, attendance related documents, and project results, assist manager in interviewing and selecting new associates as needed, perform other responsibilities as assigned.

Registered emergency room patients and contact doctors for admissions, operate Clinical Desktop and STAR computer systems and ensured that lab orders were entered.

Promoted twice during tenure, managed inbound calls to implement solutions and products to enable customers to build and improve their business image, resolved escalated customer concerns ranging from basic education to sensitive and complex issues, assisted customers in making more profitable business decisions by solution selling additional products and services, grew direct and indirect revenue by identifying sales leads, spin selling, and cross selling appropriate products and services.Advanced Customer Service Analyst-Researched information on the Securities and Exchange Commission and managed agents for productivity and certified agents for quality assurance