•Part of the organic team assigned to analyzing custom implementations, new client testing, and testing customer specific changes. •Maintenance of customer format specifications •Prepared mapping document utilizing a variety of data layouts including EDI, Flat File Fixed, and Delimited, XML, CSV, and IDOC•Learned the Wells Fargo Payment Manager system for implementing and testing clients.•Participated in weekly customer calls to provide subject matter expertise on Payment Manager Functionality.•Assigned to 15 – 25 different customer implementations or requested changes requiring time management skills and flexibility to meet service level agreements.

•Successfully ensured correct business functionality, requirements and industry standards were addressed within the EDI application.•Partnered with Team lead and colleagues to ensure documentation existed centrally within the EDI organization including implementation guidelines, Support guidelines, & EDI business processes.•Accurately performed EDI standards review and approval processes for suppliers implementation. •Known for well-refined analytical and troubleshooting talents; successful at identifying risks and issues in early stages and directing prompt resolutions. •Developed, maintained, and enhanced business relationships both internally and externally.• Facilitated common understanding by translating technical language into business language and vice versa.•Provided timely and accurate input on project status to Project Manager as well as implementation statuses to customers.•Effectively worked with customers to resolve open issues and improve their delivery performance.•Developed training documentations for new hires as well as internal and external customers.•Developed detailed business user requirements, system documentation, and workflow procedures.•Coordinated EDI testing and trading partnership implementation initiatives.•Analyzed EDI application interfaces and maps.•Maintained AMTrix (EDI Translator),Vendimo (Database application), GXS,(Value Added Network).•Created Business flow processes for 15 customers’ applications.•Leveraged strong communication skills to successfully coordinate and facilitate highly effective user testing and training sessions for customers.•Continuously analyzed and updated processes, procedures and document requirements for production.•Efficiently coordinated and facilitated user testing and training sessions, ensuring functionality of new and existing products as well as operational proficiency by users at all technical levels.

Beauty supply & hair salon retail store.Managed retail sales, outside sales, customer support, accounting, inventory and service, marketing strategies to help increase monthly, sales.

Developed multi-media, Novell 3.12 Network Laboratory.Coordinated Workshops, Seminars and lectures; negotiated for computer hardware systems.Individual and group instruction on varieties of software packages.Developed a computer-training program for faculty, staff, and students.Installed hardware and software; performed troubleshooting of software and hardware.Supervised student worker on the daily computer operations/functions.Developed computer desktop presentation for faculty.