● Best annual seller 2017 to 2019.● Customer loyalty percentage: 98%.● Percentage of new customer acquisition (FIT and corporate): 94%.● Forecast local market trends and benchmarking to recommend strategies that are maintained in the travel agency as a leader in the market through the development of future and repeated businesses.● Took part in 45 percent business growth in first two years on job.● Analysis of local and international markets to boost the tourism business of the specific agency / cluster and increase market / client participation in all revenue streams. ● To negotiate packages rates with international operators. ● To work within current business strategies and recognize potential opportunities. ● To analyze the sales and marketing plan for the agency, design of the sales force and brand training. ● Developed quarterly mail campaigns in accordance with advertising schedules and sales budgets● To Coordinate and to implement the continuous certification and sustainability processes. ● Marketing: Management of the marketing process; Market analysis; Market mix; Brand positioning, social networks.● Parameterization of Online Travel Agency; rate calculations; Sales Budget. ● Development of group strategies for each of the company's channels. ● Group and convention package design for FIT and corporate.● Generation of strategic planning for the fulfillment of tasks in each department. ● Management of Amadeus, CRM and Power BI system.

● To plan, Organize, Direct, Control the functions of the Marketing, Advertising and Finance Departments. Coordinate and implement continuous certification processes. ● Marketing: Management of the marketing process; Market analysis; Mix of markets; Brand positioning, social networks;● Parameterization of Online Travel Agency; rate calculations; Sales Budget. ● Development of group strategies for each of the company's channels.● Design of group and convention packages for DMC's and International MICE. ● Generation of new national vacation packages for foreign clients.● Successfully expand the marketing reach of older products into emerging digital and online platforms● Trained junior sales staff.● Designed and executed plans for trade shows to generate high ROI.