Reporting to the Senior Vice President of Revenue Cycle; drove revenue realization, growth enablement, and transformed the customer experience through optimization and innovation. Impact of 7% improvement in processing quality. Implementation of workforce management team drove $500k+ in staffing efficiency during the first year. In April of 2021, expanded responsibilities to lead the insurance segment responsible for verification and authorization. Reduced write-offs by 60% from the prior year and have maintained consistently below the threshold.Built scalable solutions using existing resources enabling an additional 1M in revenue through value-based arrangements.

Reporting results directly to the President of Administrative Operations; reduced unsigned orders by 25% during a three-month period. Released over $2M for billing.

Focus on implementing workforce management tools and services to clinical teams.

Lead operations for behavioral health case management program. Successfully met or exceeded annual enrollment targets.

Lead teams of behavioral health clinicians, met or exceeded production and quality expectations. Developed new hire on boarding.