Responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, claims, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations.

Research Bill Pay payments our customers have made that have not posted, are late, have been misapplied, and/or overpayments.Assist in addressing customer’s concerns, educating customers on the terms and conditions of our Bill Pay agreement, placing stops, photocopies, opening fraud claims, and ensuring one call resolution. Served as primary operations relationship manager for client banks to ensure proper delivery of services and excellent client satisfaction.Served as a primary operations relationship for clients to ensure proper delivery of services and excellent client satisfaction.

Online Bill Pay Claim RepresentativeAssist customers with online claims.Research Bill Pay payments our customers have made that have not posted, are late, have been misapplied, and/or overpayments.Assist in addressing customer’s concerns, educating customers on the terms and conditions of our Bill Pay agreement, placing stops, photocopies, opening fraud claims, and ensuring one call resolution. Served as primary operations relationship manager for client banks to ensure proper delivery of services and excellent client satisfaction.Served as a primary operations relationship for clients to ensure proper delivery of services and excellent client satisfaction.

Assist customers with their online banking needs, password resets, fraud claims, card claim, statements, photocopies, opening Bill Pay claims, setting up online access, review fees, and address any questions our customers have regarding their accounts. Troubleshooting online access with customers.Refer products, and services that may benefit the customer’s needs.

Addressing customer’s concerns, educate, assist members with billing question, purchases and upgrades on membership. Review files, process order/ payment via phone or mail.

Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns with business customers on billing; educate them with the online tools, products, and services for Chevron Business Cards and Universal Fleetcards.Assist customer with the missing payments, processing online payments, ordering cards, and credit the need to solve the query, request, and complaint mostly in favor of clients.Troubleshoot with the customer on website assistance with pop-up blockers, User Training/Support, technical troubleshooting, and software updates, and system wide issues submitting tickets for IT.

Answer mass volume of inbound calls; assist customer with billing; educate local consumers of current products, and/or their functions, work in collaboration with ACSR/CSG billing systems.Sales; offer products, and services that may benefit the customer’s needs. Retention; advising the customer of the benefits with Comcast oppose to the competitor with the products and services available. Pricing, quality, and service the customer receives and the pros and cons of the competitor knowledge of the products and services.

Supervised and coordinated work flow among 12 associated.. Prioritized and delegated tasks, provided motivation and direction to create a positive work environment and ensured accurate, on-time completion. Hired and fired staff. Train new employees on the various systems, monthly call monitoring, and setting and assisting team with yearly reviews.Research, analyze, and resolve wide range Treasury Cash Management and depository products with some global requirements. Provides statistical analysis, initiated projects, and processes to improve efficiency. Independently provide account meanagement, client servicing and implementation coordination for highly complex accounts, which include high revenue clients with specialized products and servicing needs. Provides relationship management, servicing, and technical assistance to unit associates to resolve complex and unique client requests.Reconciled accounts and tracked balances. Drafted correspondence and prepared payments for various large corporate accounts.