Manager, Quality Assurance & Information Systems
Established and maintained quality assurance measures pertaining to HIV/AIDS contracts and contract testing protocols, policies and procedures. Analyzed data, monitored and evaluated program performance. Prepared and evaluated monthly and quarterly reports for various government agencies for the agency's Heath and Youth Services Divisions. Prepared contingency plans/protocols under various Health Services contracts. Established agency's confidentiality policies and procedures. Conducted staff confidentiality training. Conducted ongoing audits of records to ensure perfect audits. Prepared and updated the Health Services division's policies and procedures. System administrator on grant reporting systems. Trained and managed staff conducting service deliverables - group facilitators and individual counselors - and data entry staff.