Sue Johnson

Sue Johnson Email and Phone Number

Leadership | Risk Management | Regulatory Compliance | Financial Services | Information Security | Cyber Security | Third-Party Risk Management | Program Management @ Navy Federal Credit Union
vienna, virginia, united states
Sue Johnson's Location
Fairfax, Virginia, United States, United States
About Sue Johnson

I am an innovative and results-driven leader with extensive experience managing large-scale risk management programs in highly regulated environments. I excel at building frameworks and processes aligning risk management strategies with organizational vision while maintaining advantage over emerging threats.My background includes a breadth of experience driving risk management development across mortgage and financial industries with national import. I am adept at working in tandem with executive teams while leading frontline staff to uphold risk frameworks through attentive and holistic leadership.I am an adaptive and resourceful executive thought leader known for steering product, risk, and data management initiatives to align with regulations, policies, and procedures. I continue to improve internal infrastructures by sourcing new practices and staying abreast of potential issues and scope of risk appetite.EXPERTISE / HIGHLIGHTED ACCOMPLISHMENTS:➥ Extensive experience building product roadmaps by leveraging knowledge of the value stream and system interactions to identify continuous improvement opportunities.➥ Demonstrated ability to manage major data and risk management operations for $37B enterprise as a recognized subject matter expert.➥ Talent for building databases to manage risk exposure supporting nationwide projects resulting in real-time updates for key stakeholders.➥ Valued for overseeing project lifecycles with an emphasis on quality control and regulatory compliance in deadline-driven environments.➥ Adaptable change advocate accustomed to serving in executive roles to drive development and optimization efforts for product development, risk management, and data integrity.STRENGTHS:✦ Risk Governance✦ Team Leadership✦ Strategic Planning✦ Framework Development✦ Data Analytics✦ Regulatory Compliance✦ Information Security✦ Executive Communications✦ Program Management✦ Performance Analysis✦ Change Management

Sue Johnson's Current Company Details
Navy Federal Credit Union

Navy Federal Credit Union

View
Leadership | Risk Management | Regulatory Compliance | Financial Services | Information Security | Cyber Security | Third-Party Risk Management | Program Management
vienna, virginia, united states
Website:
navyfederal.org
Employees:
12347
Sue Johnson Work Experience Details
  • Navy Federal Credit Union
    Real Estate Lending Risk Management
    Navy Federal Credit Union Feb 2024 - Present
    Virginia, United States
  • Freddie Mac
    Director Of Data Analytics & Risk Management
    Freddie Mac Oct 2015 - Aug 2023
    Mclean, Va
    ➥ Directed team in risk analysis and data management for Single Family Operational Services. ➥ Managed all risk and controls, operational functions, technology risk, change management, and data analytics for Loan Advisor Suites comprising multiple applications. ➥ Fortified defense against risk exposure by implementing delivery edits and reporting tools. ➥ Fostered and maintained collaborative relationships with business partners to maximize data quality pivotal to business objectives.➥ Developed risk governance process to identify and bridge process gaps in information and technology risk segments including control assessments, risk committees, risk appetite, key risk indicators, risk acceptances, and risk remediation tracking.➥ Orchestrated process redesign to satisfy Matters Requiring Attention (MRA) 165 that improved monthly processing time 90% and productivity 2.4K% while reducing time from 3.5 days to 2 hours.➥ Reduced number of ineligible loans purchased annually by $100M+ UPB.➥ Introduced targeted crisis management and business continuity plans tailored to existing business infrastructures in partnerships with key stakeholders.➥ Coordinate process improvement with information security maximizing data and risk management for suppliers.➥ Launched new contract lifecycle management platform resulting in better risk management and process workflows while monitoring use of Terms of Business.➥ Drove daily productivity 200% while maintaining risk and technical continuity by establishing repeatable process improvement.➥ Original investor of application designed to assess viability of real estate entities. Filed with Patent & Trademark Office as U.S. Application 16/419,495.
  • Freddie Mac
    Director Of Product Development
    Freddie Mac Sep 2013 - Sep 2015
    Mclean, Va
    ➥ Oversaw entire development lifecycles for highly visible MRA initiatives by Federal Housing Finance Agency (FHFA). ➥ Worked with FHFA counterparts to build remediation plans and milestones to combat and resolve all deficiencies.➥ Created Representation & Warranty framework improving transparency and certainty for lenders by clarifying repurchasing timelines for mortgage loans per MRA issued by FHFA.➥ Implemented Qualified Mortgage requirements in response to Ability-to-Repay rule per Dodd-Frank Wall Street Reform and Consumer Protection Act per FHFA directive.
  • Solomon Edwards Group
    Project Manager
    Solomon Edwards Group Oct 2010 - Aug 2013
    Mclean, Va
    ➥ Managed projects for the Office of the Comptroller of Currency (OCC) mandated Independency Foreclosure Review for one of the largest single-family loan servicers in the nation. ➥ Prioritized compliance with federal and state regulations, Government-Sponsored Enterprise / bank loss mitigation policies, and loan terms. ➥ Established protocols and led teams to identify servicer actions causing financial harm to borrowers. Defined business requirements for proprietary loan review system.➥ Supported the OCC and Federal Deposit Insurance Corporation (FDIC) in managing risk management consulting strategy and compliance efforts with federal, state, and local regulatory requirements.➥ Reviewed foreclosure activities per 2011 Consent Order by the OCC for multiple financial institutions within servicing and default management.➥ Designed escalation and resolution strategies, employing 3 lines of defense to report compliance / consumer protection matters, mitigating unfair, deceptive, and abusive practices.➥ Strengthened business continuity by authoring policies and procedures manuals and reporting protocols.➥ Launched new approach to stress testing, promptly addressing assumptions related to range of factors based on composition of institution portfolio. Implemented procedures to increase stress testing commensurate with risk levels and conditions.➥ Instigated centralized third-party risk management processes to identify risk, maintain continuity, and provide detailed view of third-party risk to address regulatory consent order deficiencies.
  • Metlife Home Loans
    Director Of National Mortgage Operations
    Metlife Home Loans Oct 2009 - Jul 2010
    Fairfax, Va
    ➥ Led daily operations for fulfillment sites including underwriting, processing, closing, funding, and appraisal activities. ➥ Collaborated with regional sales leaders to maximize the mortgage experience for consumers and associates. Managed strategic direction for regional retail underwriting, operations, and appraisals.➥ Tracked and monitored metrics in cost per loan, productivity, error ratios, quality scores, headcount, and turn times.
  • Fannie Mae
    Senior Manager, Mbs Program Management Office
    Fannie Mae Nov 2004 - Oct 2009
    Washington D.C.
    ➥ Led MBS Program Management Office for SF and MF securitization initiatives to ensure Fannie Mae remained in compliance. Successfully managed projects to completion within established timelines and budget. ➥ Directed daily production activities for at-issuance and on-going disclosure to ensure compliance with regulatory, accounting, financial, and operational risk management standards.➥ Introduced process for working directly with the business units to resolve all deficiencies identified in the Consent Order issued by Office of Federal Housing Enterprise Oversight (OFHEO).➥ Performed robust quantitative and qualitative credit risk assessments. ➥ Implemented new policies based on risk tolerance and established risk policies governing activities for the Enterprise Operational Risk team.➥ Project Manager for Loan Quality Initiative, Fannie Mae Sellers and Servicers Guide rewrite, Collateral Data Delivery, and MISMO initiatives.
  • Pmi Mortgage Insurance Co.
    Director Of Risk And Operations
    Pmi Mortgage Insurance Co. Feb 1992 - Oct 2004
    San Francisco, California, United States
    ➥ Responsible for the field underwriting organization, centralized operations, and quality assurance functions.➥ Tracked and monitored daily productivity, error ratios, quality scores, headcount, and turn times.➥ Defined contract terms, which included procedural requirements, program exceptions, credit enhancements, limitation of liability and pricing.➥ Assisted lenders with developing new and innovative products to produce housing and community development opportunities and traditional product transactions.➥ Monitored lenders risk exposure to identify trends and opportunities. Develop recommendations for possible product modifications in response to unexpected performance trends.➥ Implemented changes to staffing and workflow, which increased application volume by 199% over plan. Grew market share by 9% and significantly reduced cost per application.

Frequently Asked Questions about Sue Johnson

What company does Sue Johnson work for?

Sue Johnson works for Navy Federal Credit Union

What is Sue Johnson's role at the current company?

Sue Johnson's current role is Leadership | Risk Management | Regulatory Compliance | Financial Services | Information Security | Cyber Security | Third-Party Risk Management | Program Management.

Who are Sue Johnson's colleagues?

Sue Johnson's colleagues are Mary Beth Styron, Pearl S., Tara Rogers, Jeanine Quizon, Rachel Burger, Tiyonna Hawkins, Mariano Jones.

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