I recently embarked on an exciting career change, transitioning into the dynamic realm of data analytics. I have just earned my certificate in Data Analytics from Coursera and I have honed my skills in essential areas such as data cleaning, SQL, Tableau, and R Programming and Python. I'm eager to apply this newfound expertise, I am actively seeking opportunities in data analytics where I can contribute to and thrive in a data-driven environment.My professional journey has predominantly been in the healthcare and finance industries, where I cultivated a robust work ethic and customer-centric orientation. Through these experiences, I developed a meticulous eye for detail and a knack for problem-solving. My natural curiosity propels me to continuously acquire new skills, adapt to emerging trends, and synthesize insights to drive business success.I thrive in collaborative, cross-functional teams, valuing diverse perspectives and collective learning. My mission is to position data as a transformative force in today's business landscape. I believe that data isn't just information; it's a catalyst for positive change. Let's connect and embark on a journey where we harness the power of data to drive meaningful transformation.
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Hedis Data CoordinatorArizona Complete Health Jan 2024 - Jul 2024Arizona, United StatesConducted data cleaning using Excel, ensuring HEDIS data accuracy.Streamlined data processing with advanced Excel functions, enhancing report efficiency.Utilized SQL for clinical data analysis, identifying gaps in provider care.Improved provider databases by 30% through demographic reconciliation.Created visualizations in Power BI and for stakeholder meetings.Developed training materials and conducted Excel training sessions.Accelerated project completion by developing advanced Excel formulas. -
Hedis Document CoordinatorUnitedhealth Group Jan 2023 - May 2023RemoteValidated and updated provider information, improving database accuracy by 6%.Utilized HEDIS techniques to enhance healthcare quality.Analyzed claims to align with HEDIS measurements.Streamlined record collection process, increasing efficiency by 14%.Collaborated cross-functionally to address provider issues.Ensured 97% success rate in obtaining medical records through detailed claims analysis. -
Document CoordinatorAnthem, Inc. Nov 2021 - May 2022Researched and updated provider demographics in Excel.Validated medical records through claims analysis to enhance data collection.Calculated HEDIS performance rates using Excel and SQL for accurate reports.Collaborated on projects and provided weekly updates to management.Trained team in advanced Excel techniques, improving database management and data collection efficiency. -
Customer Support ProfessionalSitel Group Apr 2020 - Oct 2021Indianapolis, Indiana, United StatesAnalyzed customer transaction data to identify patterns and trends related to spending habits and preferences to better educate customers on their balancesResolved complex customer inquiries related to billing discrepancies and fraudulent transactions requiring analytical thinking and attention to detailTranslated complex financial information into clean, understandable terms for customers increasing customer satisfaction surveysAdapted quickly to new technologies, software updates, procedures and policies, ensuring 100% in quality scores for each call -
Exclusive AgentBluegreen Vacations Nov 2015 - Aug 2016Indianapolis, Indiana, United StatesConducted research in customer’s previous travel data to help plan vacations based on their preferences, resulting in high satisfaction survey scoresInvestigated and analyzed customer complaints to provide assistance and recommendations to improve customer experience using the productCommunicated with escalations and supervisor teams any feedback and complaints from customers to help improve overall customer satisfaction -
Peer MentorJpmorgan Chase & Co. Nov 2013 - Aug 2015Indianapolis, Indiana, United StatesCreated training material and resources, incorporating data-driven content to ensure a thorough understanding of policies and proceduresUtilized data visuals and insights to convey key information during meetings, ensuring a clear understanding among participantsAnalyzed quality scores and customer surveys to identify trends and areas of improvement department widePresented in meetings, effectively communicating complex concepts and data to diverse audiences, including upper management.Coached employees on areas of improvement identified through data analysis, offering tailored guidance to enhance performanceFacilitated communication channels between different teams to ensure a cohesive approach to training and performance improvement
Evelyn Wright Education Details
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Human Resources Management And Services
Frequently Asked Questions about Evelyn Wright
What is Evelyn Wright's role at the current company?
Evelyn Wright's current role is Data Analyst | SQL | Excel | Python | Tableau.
What schools did Evelyn Wright attend?
Evelyn Wright attended Coursera, Southern New Hampshire University.
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