Lead physical evaluations of clients to determine current abilities, work to understand each athlete’s goals and timelines, and design and lead personalized workouts and nutritional plans to meet objectives; provided one-on-one and group training to up to 20 individuals. Develop outreach, marketing, and referral strategies, lead personal social media campaigns, and oversee client outreach; build working relationships with complimentary professionals to garner referral business and secure additional clients. Craft and administer creative fitness programming for small groups and individuals, Deliver weekly workouts, develop new choreography, and present movement patterns to appeals to visual, auditory, and kinesthetic learning styles; recognized for dynamic presentation style that engages participants and keeps them motivated.Oversee management of customer database, maintain updated information related to obstacles, issues, and progress, and leverage data to adjust future support and programs. Developed new training department reference documents, collected, created, and updated bios, pricing, and services of each individual trainer, outlined product pricing, and compiled into single Excel spreadsheet.

Oversaw day-to-day operations of front desk for large gym; built impactful sales and customer service teams, spearheaded recruitment and interviewing process, and led trainings focused on internal processes and procedures, inventory management, administrative actions, and customer service, sales, and client relations.Managed team of 10, assigned daily tasks, addressed escalated issues, and provided ongoing mentorship and support; contributed to employee career development and promotions while minimizing turnover by reviewing achievements, mapping out goals, and enacting performance plans when needed.Led accountability for customer experience and satisfaction rating, closely monitored feedback, identified trends, coached personnel on customer engagement, support, and communications, and implemented process improvements to correct deficiencies.Developed new product inventory management system, outlined full list of products, pricing, and existing inventory, created new centralized spreadsheet, and designed new weekly inventory audits to support ordering; improved spending, reduced excess inventory, and streamlined processes.

Greeted members, maintained a friendly and positive attitude, created safe and effective workout programs for clients, communicated with participants to assist them in reaching their fitness goals

- Created, developed and maintained programming for 200 students - Provided support, guidance and instruction for students individually and as a team- Managed and coordinated schedules and classes between students and directors

Successfully managed children’s and young adult theatre company; responsible for business planning and marketing, day-to-day business operations, and development and management of employees. Directed team of Operations, Finance, and Customer Service personnel, determined success metrics, assigned daily and project duties, led performance management, provided training and coaching; built team from scratch and was able to develop productive unit while maintaining high retention rate. Created class, rehearsal, and show schedules, utilized customer feedback, enrolment figures, and return client metrics to optimize offerings, and introduced new and innovative classes that improved overall revenue. Managed operations budget, recorded and tracked monthly expenditures, optimized spend based on impact and ROI, and worked with vendors to negotiate improved terms.

Oversaw business and facilities operations of fitness center; responsible for team management, budget oversight, training and development, safety compliance, and customer relations. Led staff of 15 customer service personnel, responsible for training and developing team, creating and assigning job duties, delivering performance feedback, and leading daily meetings; improved employee retention and morale, received top customer service scores, and increased sales. Developed continuous training programs focused on fitness center and equipment operations, customer service, and safety; ensured team adhered to all state safety laws, and maintained a near injury-free workplace.

Supported front desk operations for large gym; provided customers with assistance in-person and over the phone, delivered quotes for membership and services, and led inventory management of all products. Trained Service Representatives, focused on state and local laws, company procedures and policies, customer service, and conflict management.

Oversaw office management, administrative, and executive assistance actions for steel supply company; coordinated meetings and appointments, led administrative duties, including answering phones, ordering supplies, and manning front desk, and ensured total confidentiality regarding sensitive financial and personnel data. Led customer service via phone, email, and in person, created customer appointments and manage office calendar, and coordinated logistics between internal personnel and vendors; resolved customer issues related to project status and progress, pricing, and billing issues. Responsible for managing financial accounts, updating internal spreadsheets, producing and sending vendor payments, and tracking client payments; work with specialized vendors to direct monthly accounts payable (AP).