Perform quality assurance audits of specialists communication with Wellth prospects and members Build Quality Assurance calibration form with support specialists to calibrate at optimal goal to reach company goalsIdentify and recommend optimizations to processes and procedures though the course of Quality AssuranceCollect monthly member feedback on the Wellth app experience to improve current processes and get positive feedback on health improvement due to behavioral economics that the company is founded on to expand current and new programsDirect customer inactivations to ensure we can work efficiently and gather data to improve retention rates

• Audit over 4,000 contracts for non-governmental (NGO) and educational (EDU) clients on a monthly basis upon renewals • Responsible for reviewing applications from NGO & EDU customers on a daily basis to ensure eligibility for the "Power of Us" program, which provides donations and discounting across the US, Canada and Latin America • Engage with our 5,000 NGO & EDU customers across various sectors to process those that are experiencing attrition and provide excellent customer service• Direct customer interactions involving donation issues and questions to ensure applications are completed efficiently

• Kept global sales teams updated and informed on a weekly basis by posting relevant sales reports on the internal website• Shadowed Account Executives to gain experience in sales• Ensured safe record keeping for employees in New York and Wisconsin offices, of about over 500 records

• Attended career readiness workshops, including resume building and interview training to prepare for internship programs• Placed into internship for Summer 2018 through student recruitment process• Participated in college panels and website photoshoot as a Futures and Options alumnus