Reports directly to the Hardware Services Operation Manager to provide operational and sales support and RMA support for APAC Semiconductor System, ensuring daily operations are running effectively and efficiently- Pre-Sales Opportunity – provides seller support guidance (identifying requirements and addressing issues), tracks (pipeline management via SFDC and DataBase) and closes sales opportunities, creates quotes, proposals and System and Service Description (SSD), and manages Prospect Orders - Post-Sales - order processing, coordinates with cross-functional (Sales, MFG, Export Compliance) teams for delivery, meets SLAs, verifies/manages entitlements, coordinates with Global Services Team and Service Sales Manager on STS Service Renewal, Book and Service Orders Follow Up - Participates in global and local systems evolution containment and other projects- Effectively established new system (STS) and processes for APAC business within three months and creating opportunities ranging from USD 100K to USD 12-million via active collaboration with Account Manager to close the opportunity, and understanding and addressing the requirements - Successfully generated high-value Service Renewals (USD 10K to USD 90K) across APAC and Strategic Account by refining exiting processes, addressing all RMA requests and working closely with Services Sales Manager, Hardware Services Project Manager and Account Manager on Service Renewals

Reported directly to the Operations Manager to provide operational and sales support for Philippines, and RMA support for Southeast Asia (Singapore, Malaysia, Thailand, Philippines, Indonesia & Vietnam)¡ Coordinated with regional shipping team to arrange sales orders, credit notes, credit hold orders’ release, and returns for/from Philippines customers. Prepared sales reports, pro forma invoices, and LC shipment with 3rd party logistic forwarder¡ Southeast Asia lead for the entire RMA process chain for repairs and calibration services, managing all RMA support requests. Main branch contact for communications with the global Service Centres (Austin, Hungary and Penang)¡ Oversaw first-level of hardware fault verification, shipping documentation (invoices, calibrated certifications, database) for faulty and repaired/calibrated hardware ¡ Trained new team members on the RMA processes- Aligned ASEAN and ANZ processes in place, recorded the least complaints from these regions, and increased regional revenue by 5% by refining processes and generating more Service Renewals- Increased 6% revenue for Philippines accounts within six months of taking over, achieved through coordinating with seller to understand the customers requirement on big orders

Reported directly to the Country Manager to provide administration, sales, and marketing support for Retail and Academic segments¡ Sales – processed sales orders, credit notes, debit notes, returns, deliveries to retailers including major shopping malls, monthly consumers stock report, price database, product barcoding, and missing parts. Answered retailers’ and end-consumers’ enquiries¡ Administrative & Finance - worked closely with Finance team (Australia) for invoicing and payments. Managed cheque payments/deposits, monthly payment records report, and bank deposit summary report¡ Managed inventory database in SAP, shipment credit and debit notes from head office (Denmark), stock differences report, dispatch and courier services, office stationeries and pantry supplies, and hotel accommodations for overseas colleagues¡ Marketing - built events set-ups (June school holiday events, Christmas events, LEGO Trade Presentation, etc.), managed customer database, marketing emails, built LEGO display models¡ Supported daily operations of LEGO Education (academic segment) including quote processing, shipments. Performed ad-hoc duties as assigned by Country Manager (Retail) and Territory Manager (Education)

Reported to the Senior Shipping Executive and Senior Sales Executive to provide administrative support to the Business Development Department, managing warehouse picking notes, product database, inventory, shipments, Customs declaration documentation, Bill of Lading, etc.

Reported directly to the Administrator to help with quotations and invoices enquiries, receiving test specimens, collating and preparing testing reports, assisting the Assistant Laboratory Manager with necessary documentation to achieve the ISO SINGLAS AWARD, and procuring office stationery supplies