Dayforce (formerly known as Ceridian) is a global human capital management software company. Dayforce, our flagship cloud HCM platform, provides human resources, payroll, workforce management, and talent management functionality. Our platform is used to optimize management of the entire employee lifecycle, including attracting, engaging, paying, deploying, and developing people. https://www.dayforce.com/

Led the Malaysia market for all Sales & Partnership initiatives as first Darwinbox hire in the region, & supported growth for Thailand, Myanmar, Vietnam.• Assist Regional Sales Directors in developing and implementing industry-specific sales plans & strategies to target enterprise and mid-market clients• Actively prospect and generate a viable pipeline of opportunities through multiple channels • Position Darwinbox effectively to win with clients in pursuit of best-in-class HR technology • Build strong relationships with clients so that they can propagate their Darwinbox success with other prospects• Keep abreast of the latest trends in the HR technology landscape to generate meaningful conversations and sales opportunities in the target market• Be a leader at industry events/conferences by actively networking and evangelizing the Darwinbox value proposition• Manage relationship of strategic partners in Malaysia.Achievements• Malaysia : Account growth 3.5x & Revenue growth 10x /+1000%• Thailand : Account growth 3x & Revenue growth 5x /+500%• Awarded employee stock ownership (ESOP) • Awarded recognition of “Process Prodigy”

Headhunted to lead the Malaysia market on Sales & Partnership initiatives for HReasily, a cloud-based HRMS platform. • Responsible over revenue generation for HReasily Malaysia.• Achieve sales targets by managing internal sales team of 4 FTEs through effective planning and budgeting.• Present sales, revenue and expenses reports and forecasts to the management & relevant stakeholders.• Own recruiting, objectives setting, coaching and performance monitoring.• Evaluate, optimize and oversee marketing branding, advertising and promotional campaigns and pricing strategies.• Managing existing relationship of key strategic partners (UOB Bank, CIMB Bank, Mazars, etc) and affiliate partners (YYC, XERO, Baker Tilly, etc.).• Responsible over relationship with government bodies. Successfully obtaining compliance certification from Inland Revenue Board of Malaysia (LHDN) to ensure tax & statutory compliance of product (No.154) & approved vendor status from Malaysia Digital Economy Corporation (MDEC) for SME Digitalization Initiative Grant (No.68).

Headhunted to lead the end-to-end processes involving a customer’s journey; From pre-sales,onboarding, and post-sales of all users.• Sourcing and qualifying leads through linkedin sales nav, leadgibbon, etc.• Conducting onsite/online product demos.• Preparing quotations and following up on sales opportunities.• Obtaining feedback/suggestions to be relayed to development team for productenhancement.• Analyzing raw data and providing actionable insight on customers to avoid potentialdrop/churn.• Identifying upselling opportunities and develop effective sales strategies.• Attending to all support/technical inquiries through ticketing systems.• Provide weekly/ad-hoc reports to stakeholders and other departments.• Reduce turnaround time of deliverables by automating manual processes through zapierintegrations and excel marcos implementations.

Headhunted to lead the Customer Success Department for HealthMetrics.• Ensure growth in customer lifetime value (CTLV), through retention and upselling.• Create policies and procedures to optimize customer experience• Analyze customer data to identify and recommend best practices• Provide technical and product support based on client’s business needs• Responsible for enterprise key accounts, (ie: Singapore Airlines, Fuji Xerox, KLK, etc.)• Manage the customer success team and the portfolio of 300+ corporate clients, with atotal userbase of 85k+ employees.

Led the Reporting and Data Processing Department for GO1 Malaysia, a global LMS and managed services provider, on the 1MBOSI project (Malaysian Government Project) with a user base of 200,000 employees.• Manage relationships with clients and their users, engaging with them remotely and inperson, including producing and performing presentations of updates, progress and plans.• Develop and implement processes for teams (Reporting and Enrolment) and assist indeveloping / implementing processes for other GO1 teams.• Lead technical troubleshooting activities and help problem-solving in person at events andonline.• Produce comprehensive and accurate statistical and analytical data reports and financialreports for audit and accounting purposes.• Work closely with developers and product team to have system bugs fixed quickly and newfeature requests properly understood and tracked, when needed.• Assist colleagues with data aggregation, data entry, research, customer support, customerrelationship and other tasks as needed.Led the Sales Department & opened the market for GO1 in Malaysia• Establish business opportunities by identifying prospects and evaluating theirposition in the industry; researching and analysing sales options.• Establish contacts and develop relationships with prospects; recommending solutions.• Ensures profitable growth in sales, revenue through planning, execution and managementfor GO1 Malaysia.• Initiative and lead the expansion of GO1 product and services sales into MY marketand ensured the success of its implementation.

Led the implementation, deployment, and managed services for the Johnson & Johnson's global LMS account, powered by Cornerstone OnDemand.• Managing teams consisting of 16 FTEs and 12 CTEs throughout APAC and NAM coverage hours, remotely and on-site. Primarily focusing on L2 IT Helpdesk, LMS data processing, and training coordination.• Recruitment, communicating job expectations, planning, monitoring, appraising performances, performance improvement plans, offboarding.• Design and execute in-person/WebEx trainings on systems, processes and soft skills for new hires/clients.• Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards to meet the clients’ expectations.• Maintaining achievements in quality and customer service standards of 99% and above for SLAs. Ensuring productivity and utilization levels of 98% and above for all delivery admins. • Analyzing and resolving quality customer service problems; identifying trends. Conducting RCAs, enforcing CAPAs and implementing CPI efforts. • Liaising with offshore clients and onshore counterparts to ensure all sites are in compliance with standards through touch base meetings and conference calls.

Spin-off of Xerox BPO Services.

Post-graduation project researcher for Social Participation and the Effects of Social Intervention in Older Persons with Osteoarthritis (SPESI-OA), & Promoting Independence in our Seniors with Arthritis (PISA).• GC002A-14HTM: The Systemic Effects of Arthroplasty Patients with Osteoarthritis.• Conducting and assisting in clinical health screenings. Eg, BP, ECG, gait, balance, etc.• Administering tests, assessments, & qualitative interviews to research participants.• Organising workshops and assisting with visiting foreign collaborators.

Worked here for a short stint during semester break.• Processing and data entry of electronic funds transfers.• Registration and filing of SWIFT messages and processing of rejected STS.• Compiling and sending out reports of transfers to SCB branch managers in Malaysia.• Assisting Counter Services Team in handling pre-processed transfers from courier.