Kathleen C. work email
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With my work experience in the following positions as front desk, revenue management, catering sales and events services for Hilton and Other hotels, I have a well rounded understanding of how to make an event succeed. After 20 plus years experience in the travel/hospitality industry I understand the importance of balancing revenues with GREAT customer service. The Travel Industry is my specialty, this field is where I shine. I have worked for travel agencies, airlines and hotels always exceeding my sales goals as well as my clients expectations.
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RetiredRetiredLubbock, Tx, Us
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RetiredRetired Jan 2019 - Present -
Event ManagerOverton Hotel And Convention Center Jul 2015 - Jan 2019Lubbock, TexasResponsible for coordination of all events. Work directly with customer to ensure successful event management and onsite execution. ● Responsible for all specs of coordination of onsite events.● Arrange facility space, food & beverage, audiovisual, and other event specific details.● Monitor customer budgets to ensure food and beverage minimums are met and are in performance.● Create timelines to ensure all details of events are completed in a timely manner.● Review and approve final event invoicing prior to submission to client.
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Event ManagerEmbassy Suites Jul 2014 - Apr 2015Lubbock, TexasResponsible for coordination of all events and group guest room blocks for four (4) properties; Embassy Suites, Homewood Suites, Hawthorn Suites and La Quinta Inn & Suites. Work directly with customer to ensure successful event management and onsite execution. ● Responsible for all specs of coordination of onsite events.● Arrange facility space, food & beverage, audiovisual, and other event specific details.● Monitor customer budgets to ensure food and beverage minimums are met and sleeping room blocks are in performance.● Create timelines to ensure all details of events are completed in a timely manner.● Review and approve final event invoicing prior to submission to customer. ● Developed and delivered leadership training once per quarter.● Processed Banquet Forecast for 12 month window. -
Events ManagerHilton Americas Dec 2011 - Jul 2014Houston, TexasResponsible for coordination of events and smaller affiliate group business at a 1200 guest room hotel with 92,000+ meeting space. Working directly with customer to ensure successful event management and onsite execution. • Arrange facility space, food & beverage, audio visual, and other event specific details. • Monitor customer budgets to ensure food and beverage minimums are met and sleeping room blocks are in performance. • Create and abide by timelines to ensure all necessary details of event are completed in a timely manner.• Review and approve final event invoicing prior to submission to customer.• Placed 1st and 2nd in meeting planner surveys, exceeding required percentages and completed surveys. • Nominated for Manager of the Quarter by GM. -
Multiple PositionsHilton Worldwide Jan 2007 - Jun 2014Multiple StatesAll the Hilton Hotel positions were managed by Hilton corporate. Please see the individual listings.
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Front Desk, Reservation Coordinator, & Revenue AnalystHilton Branson Convention Center Hotel Jan 2007 - Jun 2010Branson, MoPart of the opening team for two (2) Hilton managed hotels, one a boutique property and the other a business & convention center property. Received Manager of the Quarter and Manager of the Year Award as well as Employee of the Month. ● Front desk operations as well as new hire training.● Increased guest room revenues by 40% by offering upgrades and maintaining price integrity.● Maintained a 60% capture ratio of reservation calls.● Processed events of less than 10 guest rooms, including meeting space and catering options.● Monitored, managed and maintained group & transient inventories and pricing strategies.● Reviewed revenue snapshot for the month then advised heading during weekly staff meeting and business review.● Monitored group inventory for accurate forecasting and managed weekly group pickup meetings. ● Training and development of revenue management team.● Wrote and performed team member reviews.● Promoted hotel at local community events.
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Catering Sales And Event ManagerHilton Santa Fe Golf Resort & Spa At Buffalo Thunder Jun 2010 - Dec 2011Santa Fe, New Mexico AreaResponsible for meeting catering sales goals as well as event coordination for larger sold events by the sales department. Work directly with customers to ensure successful event management and onsite execution. • Arrange facility space, food & beverage, audio visual, and other event specific details to the clients vision for their event.• Meet client budgets to ensure food and beverage minimums are met and sleeping room blocks are in performance. • Create and abide by timelines to ensure all necessary details of event are completed in a timely manner.• Review and approve final event invoicing prior to submission to customer.• Met sales goals and exceeded clients expectations on surveys.
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Human Resources Team LeadTarget 2005 - 2007Branson, Mo● Opened new store organizing mass hire process for 170 new employees. ● Assisted team members with training requirements and development. ● Processed payroll reports as well as wrote employee schedules. ● Wrote and performed team member reviews.● Worked with team members regarding benefits, concerns and motivation with complete confidentiality.● Organized United Way drive exceeding store goal by 20%. -
Assistant ManagerInternational Tours And Cruises 1993 - 2005Levelland, TxSold leisure and corporate travel building our client base through networking and GREAT customer service. The profit line increased as well once I implemented a preferred supplier list which gave greater focus to our contracted travel partners. Managed individual and group travel.
Kathleen C. Education Details
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3.54
Frequently Asked Questions about Kathleen C.
What company does Kathleen C. work for?
Kathleen C. works for Retired
What is Kathleen C.'s role at the current company?
Kathleen C.'s current role is Retired.
What is Kathleen C.'s email address?
Kathleen C.'s email address is ka****@****ton.com
What is Kathleen C.'s direct phone number?
Kathleen C.'s direct phone number is (800) 560*****
What schools did Kathleen C. attend?
Kathleen C. attended South Plains College.
Not the Kathleen C. you were looking for?
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Kathleen C.
Palm Harbor, Fl -
Kathleen Brand
Executive Assistant - President'S Office At Tri-County Technical CollegePendleton, Sc3clemson.edu, yahoo.com, tctc.edu2 +180342XXXXX
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Kathleen C.
Washington Dc-Baltimore Area -
Kathleen C.
Mount Prospect, Il
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