Ev James Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London (Charring X)

PermanentWorking on-site at AngloAmerican, supporting 400 usersDelivery of multi-faceted IT solutions within named customer accounts, from solution development, to implementation. On-site & remote maintenance, repairs & technical support. Work with end user, clients, HP & subcontracts to continually provide competitive, flexible & value-added service.• Support to 400 users (including Exec support)• Windows XP and 7 support• Blackberry, smart phone and iPad support• Network and wireless connectivity• Assist manager with technical issues• Ms Office 2003/2007/2010• Install adhoc software• Build and implement desktop and laptop PCs• Support networked and standalone printers/scanners• Annalise client problems as assigned and resolve within agreed SLASkill set: Windows Server 2000/2003/2007, Windows XP/7/8, Active Directory, TCP/IP, DNS, Dameware, UA testing, Wireless connectivity, Network Troubleshooting

Carshalton

ContractFounded in 2004 Future Cheer is a large cheerleading and dance company.Future Cheer run up to 6 events (competitions) a year and also offers credentialing for athletes to American standards. These events are held around the UK as far afield as Scotland, and with the largest held at the Brighton Conference CentreMy involvement initially was to supply the sound for these events in the form of a large Pa/Rig.My role was extended to include lighting, video and set design as these events grew in size.Due to expansion I was asked to work in the Future Cheer office in the following areas.• IT• Event management• Site surveys• Website administration• Online registration• Art & graphic design

Surbiton

ContractThis position started as a 2nd/3rd line support role, then expanded to working directly with Imaging Managers, Radiographers and Radiologists across all Nuffield Hospitals nationwide. This was a multi-site role supporting a user base of approximately 8000 users.Achievements: Installed, quality & Insurance’d generated installation documentation for the software listed below to pilot users at selected Nuffield Hospitals within tight timelines. Worked closely with the installation team and end users to ensure a smooth and successful rollout. This was an extremely customer focused role.Applications: Traumacad, Ris-Radiology Information System, PACS (Picture Achieving Communication System) and Impax.Technical/Desktop/Network Support work involved:• Responsible for installation and configuration of workstations;• Active Directory administration- including adding machines to the domain, setting up groups and users;• Assisted Manager with technical issues, troubleshooting connectivity, access and permission issues for users and equipment;• Remote support across multiple sites;Skill set: Windows Server 2000/2003, Windows XP, Active Directory, Citrix access, TCP/IP, DNS, VNC, Dameware, SMS, Veritas Backup, VPN and CRM

Purley Way (Croydon)

ContractTo carry out an efficient field repair service for the Company’s customers and maintain a high level of service at all times with response time, repair time and escalation parameters; which involved:• Attended customer sites to provide an effective, professional repair of products supported by the Company.• Assume the role of ‘Company Ambassador’ providing the highest levels of customer service.• Carried out site surveys, site audits, installations, moves, disconnections and preventative maintenance schedules as required.Skill set: Windows XP, Active Directory, Broadband Support, Hardware Diagnostics for Acer Desktop Pc’s and, HP Compaq and Dell Laptops, Servers, and peripherals.

Crawley

ContractProvided remote user, system and network administration, advice and services to clients to support clients or SITOC project teams. Worked with other third party vendors to resolve issues; including:• Performance analysis and capacity management.• Ensured that agreed security policies are implemented.• Built and implemented servers, desktop and laptop PCs.• Installed and configured test third party client applications.• Ensured complete user data migration to new systems.Skill set: PC Support: Windows 98/2000/XP/NT4, 2003 Server, Active Directory, Group Policy Administration, TCP/IP, DNS, VNC, SMS, Veritas Backup, Broadband/VPN, CRM. Mac Support: OS X 10.4.9 – 10.5.5 VPN connectivity, Adobe Photoshop, Remote desktop, Mail2, iTunes, Cubase SX, Ableton Live7.

The World

PermanentI managed the tour events for a well known international DJ during his annual World Tour. I was responsible for setting up and testing all IT and sound/stage equipment, as well as technical support during all live shows. In addition I liaised with promoters, concert organisers, radio and TV companies. This was an exciting and highly pressurised environment.

ContractAchievements: Successfully rolled out and deployed new desktops and laptops to 5000 Cable & Wireless end-users.• Provided 3rd line client support, dealing with incidents passed from the global helpdesk and desk-side support.• Handled capacity & data management across file and print Servers.• Responsible for anti-virus and patch management around all client workstations.• Managed application repackaging and application deployment using SMS 1.2 and in house deployment tools.• Managed the creation and maintenance of images for both desktop and laptops.• Resolved IT service requests and IMACs (Install, Move, Addition, Change) requests within SLA timescales.• Involvement in various site relocation and closure projects.• Liaised with CW Global Design Authority to deliver technology roadmap based around client and back office infrastructure.• Administrator of web print, a self service intranet site for locating and connecting to network printers.Skill set: Windows 98/2000/XP/NT4, Active Directory, TCP/IP, DNS, SMS, Frontpage, Paintshop Pro, Autodesk Volo View, in-house software.

London (City)

PermanentPart of a team which supported all aspects of UBSW’s windows core technologies server infrastructure and provided day to day administration and support of an Active Directory and NT4 server environment.Achievements: Successfully migrated 500 end users from Windows 2000 to Windows XP within the specified timescale of 3 months.• Dealing with varied problems and issues with both hardware: Dell/HP and the operating systems: Windows NT4/2000/XP.• Interacted daily with users as support.• Installed and supported Windows 2000 and NT 4 servers.• Monitored and supported production servers.• Interacted and liaised regularly with other support teams.• Global infrastructure management.• Gained in-depth working experience of a large multi-region environment.Migrations: Windows 3.11 – 2000 - NT4 – XP.Skill set: Windows 2000/NT4, Active Directory, Exchange, HP (Compaq) Hardware.

July 1997 - July 1999 Cable & Wireless (Originally Nynex Communications) Contract Desktop Analyst, 2nd line Support/ 1st line Server SupportJune 1997 - July 1997 British Telecom MNS Contract 2nd Line Desktop SupportNov 1996 - April 1997 Robert Flemings (Private Bank) Contract 2nd Line Desktop SupportNov 1996 - Nov 1996 Banque Paribas (Investment Bank) Contract 2nd Line Desktop SupportJune 1995 - Oct 1996 Siemens Databit (Telecoms & Engineering Specialist) Permanent Field Service Engineer

City & Guilds Part Two - Electronics Servicing, Distinction

City & Guilds Part One - Radio, Tv & Electronics

7 Cse’S