Ev James Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London (Charring X)

• PermanentWorking on-site at AngloAmerican, supporting 400 usersDelivery of multi-faceted IT solutions within named customer accounts, from solution development, to implementation. On-site & remote maintenance, repairs.
• Support to 400 users (including Exec support)
• Windows XP and 7 support
• Blackberry, smart phone and iPad support
• Network and wireless connectivity
• Assist manager with technical issues

Carshalton

• ContractFounded in 2004 Future Cheer is a large cheerleading and dance company.Future Cheer run up to 6 events (competitions) a year and also offers credentialing for athletes to American standards. These events are.
• IT
• Event management
• Site surveys
• Website administration
• Online registration

Surbiton

• ContractThis position started as a 2nd/3rd line support role, then expanded to working directly with Imaging Managers, Radiographers and Radiologists across all Nuffield Hospitals nationwide. This was a multi-site role.
• Responsible for installation and configuration of workstations;
• Active Directory administration- including adding machines to the domain, setting up groups and users;
• Assisted Manager with technical issues, troubleshooting connectivity, access and permission issues for users and equipment;
• Remote support across multiple sites;Skill set: Windows Server 2000/2003, Windows XP, Active Directory, Citrix access, TCP/IP, DNS, VNC, Dameware, SMS, Veritas Backup, VPN and CRM

Purley Way (Croydon)

• ContractTo carry out an efficient field repair service for the Company’s customers and maintain a high level of service at all times with response time, repair time and escalation parameters; which involved:
• Attended customer sites to provide an effective, professional repair of products supported by the Company.
• Assume the role of ‘Company Ambassador’ providing the highest levels of customer service.
• Carried out site surveys, site audits, installations, moves, disconnections and preventative maintenance schedules as required.Skill set: Windows XP, Active Directory, Broadband Support, Hardware Diagnostics for Acer.

Crawley

• ContractProvided remote user, system and network administration, advice and services to clients to support clients or SITOC project teams. Worked with other third party vendors to resolve issues; including:
• Performance analysis and capacity management.
• Ensured that agreed security policies are implemented.
• Built and implemented servers, desktop and laptop PCs.
• Installed and configured test third party client applications.
• Ensured complete user data migration to new systems.Skill set: PC Support: Windows 98/2000/XP/NT4, 2003 Server, Active Directory, Group Policy Administration, TCP/IP, DNS, VNC, SMS, Veritas Backup, Broadband/VPN, CRM..

The World

PermanentI managed the tour events for a well known international DJ during his annual World Tour. I was responsible for setting up and testing all IT and sound/stage equipment, as well as technical support during all live shows. In addition I liaised with promoters, concert organisers, radio and TV companies. This was an exciting and highly pressurised.

• ContractAchievements: Successfully rolled out and deployed new desktops and laptops to 5000 Cable & Wireless end-users.
• Provided 3rd line client support, dealing with incidents passed from the global helpdesk and desk-side support.
• Handled capacity & data management across file and print Servers.
• Responsible for anti-virus and patch management around all client workstations.
• Managed application repackaging and application deployment using SMS 1.2 and in house deployment tools.
• Managed the creation and maintenance of images for both desktop and laptops.

London (City)

• PermanentPart of a team which supported all aspects of UBSW’s windows core technologies server infrastructure and provided day to day administration and support of an Active Directory and NT4 server.
• Dealing with varied problems and issues with both hardware: Dell/HP and the operating systems: Windows NT4/2000/XP.
• Interacted daily with users as support.
• Installed and supported Windows 2000 and NT 4 servers.
• Monitored and supported production servers.
• Interacted and liaised regularly with other support teams.

July 1997 - July 1999 Cable & Wireless (Originally Nynex Communications) Contract Desktop Analyst, 2nd line Support/ 1st line Server SupportJune 1997 - July 1997 British Telecom MNS Contract 2nd Line Desktop SupportNov 1996 - April 1997 Robert Flemings (Private Bank) Contract 2nd Line Desktop SupportNov 1996 - Nov 1996 Banque Paribas (Investment Bank).

City & Guilds Part Two - Electronics Servicing, Distinction

City & Guilds Part One - Radio, Tv & Electronics

7 Cse’S