Everardo Herrera Email & Phone Number

• Managed employee performance by conducting daily evaluations to ensure the facility ran efficiently and effectively while providing guidance, feedback, and encouragement.
• Focused on phenomenal customer service interactions driving the best business practices possible. Influential in addressing complaints and resolving issues to maintain customer satisfaction.
• Directed contractors such as front desk staff, security, porter service, and cleaning crews.
• Conduct daily tours and inspect the facility noting problems and ensuring on-going quality improvements in maintenance operations including but not limited to work order follow-up and preventive maintenance.
• Supervised proper operating procedures and cash handling procedures are followed.

Chicago, Illinois, United States

• Organized and coached soccer lessons, which consisted of over 15+ fundamental classes involving more than 100 enrollees ranging in age from two to twelve years old.
• Lead classes according to Lil' Kickers standards and methods -Created a fun, creative learning environment for children and parents.
• Utilization and implementation of provided franchise resources to drive customer relationships, retention, and referral as well as new customer outreach.
• Assisted in coordinating day-to-day operations for the team, including, but not limited to, staff, marketing, entertainment, and promotional activities.

• Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs.
• Maintain knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.
• Maximized sales opportunities by providing excellent customer service and collaborating with others.

Chicago, Illinois, United States

• Answered customers’ queries and concerns and provided advice to clients regarding particular products or services.
• Created a customer-first environment through proper sales floor and backroom presentation standards.
• Maintained and performed store system functions: receiving and transferring merchandise.