Everardo Herrera Email & Phone Number

• Managed employee performance by conducting daily evaluations to ensure the facility ran efficiently and effectively while providing guidance, feedback, and encouragement.• Focused on phenomenal customer service interactions driving the best business practices possible. Influential in addressing complaints and resolving issues to maintain customer satisfaction.• Directed contractors such as front desk staff, security, porter service, and cleaning crews.• Conduct daily tours and inspect the facility noting problems and ensuring on-going quality improvements in maintenance operations including but not limited to work order follow-up and preventive maintenance.• Supervised proper operating procedures and cash handling procedures are followed.

Chicago, Illinois, United States

• Organized and coached soccer lessons, which consisted of over 15+ fundamental classes involving more than 100 enrollees ranging in age from two to twelve years old. • Lead classes according to Lil' Kickers standards and methods -Created a fun, creative learning environment for children and parents.• Utilization and implementation of provided franchise resources to drive customer relationships, retention, and referral as well as new customer outreach. • Assisted in coordinating day-to-day operations for the team, including, but not limited to, staff, marketing, entertainment, and promotional activities.

• Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs.• Maintain knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.• Maximized sales opportunities by providing excellent customer service and collaborating with others.

Chicago, Illinois, United States

• Answered customers’ queries and concerns and provided advice to clients regarding particular products or services.• Created a customer-first environment through proper sales floor and backroom presentation standards. • Maintained and performed store system functions: receiving and transferring merchandise.