General ManagerWorking as a manager in a Oil & Gas Manufacturing Machine Shop, I grew customer sales by 50% overall, sustained sales growth by introducing new customers, and negotiating machine purchase from a major customer to satisfy grinding outsourcing needs as sole vendor, growing Cassco’s grinding division capability by 25%. Ran day-to-day operations and scheduled work to meet customer deliver dates in a very dynamic and fast pace work environment. Worked as many roles to gain position including:Customer Account Manager• Serve as a single point of contact for clients inquires on job status and capability questions, and prepared excel generated quotes for customer prices.• Review and process Purchase Orders verify key information for machining such as material specification, coating, heat-treating and any other special instructions. • Review customer drawings and machining specifications to determine requirements and/or feasibility. • Acquisition of new customers and diversifying customer base. Broaden customer base beyond oil field to semi-conductor and aerospace customers.• Maintained close customer relations by rapidly responding to customer needs.Quality Manager• Prepare customer questionnaires to ensure customers of our quality program compliance. • Developed, maintained, and managed quality manual, detailing material flow, inspection processes, sample quantities, process flow for non-conforming parts and root cause closure.• Developed job tracking systems using Microsoft Office applications, to accurately identify customer material with all necessary information.• Preformed, Developed, Implemented first article, in-process, and final inspections practices using micrometers, UT Gages, calipers, and various gages, reducing scrap material and saving company money and resources.

Managed overall failure data submitted by failure analysis engineers worldwide, compiled data into easy to read and identifiable formats for review. Managed field failure issues and root causes and communicated tactically to customer. Reviewed corrective actions and root cause reports, escalating issues as needed to key engineers, and explained corrective actions to customers for better understanding of drive quality improvements and implementation of on-going manufacturing process changes.• Analyzed and followed failure trends from drive performance data, providing high level and detailed quality metrics using Pareto charts, graphs, and various MS PowerPoint & Excel summary reports and presentations for review by customer and upper management.• Identified and confirmed HDD (hard disk drive) production issues with ODM (original design manufactures) sites worldwide; coordinated return process, eliminating down time at customer manufacturing sites.• Designed and implemented testing process used by Third Party field return centers to analyze failures, which increased failure symptom accuracy and saved approximately 5%-12% monthly in replacement costs at different sites.• Coordinated field failure returns by engaging with HQ failure analysis teams to find root cause, reducing TAT (turn-a-round time) on high priority issues.

Failure Analysis Field Service EngineerPerformed 1st Level FA on all HDD failures at assigned integration ODM sites, according to Samsung failure analysis process. Provided on-site Material Return Board with training on HDD handling & care, PCBA inspection, and how to identify a physically damaged HDD. Assisted in customer ODM production line audits to point out any mishandling and shock opportunities in HDD assembly line process. Assisted in corrective action implementation, 8D reports, and field monitoring on quality improvements, to effectively satisfy customer questions and concerns.• Supported test tool verification on customer configured HDD to confirm compatibility, reduced diagnostic testing issues at customer ODM sites and ensured no testing downtime for local FAE.• Maintained and repaired mass HDD test machines for failure analysis engineers worldwide, to significantly reduce test time.• Practiced close loop corrective actions to resolve issues in the field with team efforts, which provided real time fixes on shipping issues, packing issues, firmware issues, and warehouse issues; all which saved company time and resources.• Assisted in RMA (return material authorization) process by verifying ODM requested HDD credit from sites in North America and Canada by confirming HDD dispositions, reducing customer credit delays to 48 hours.• Selected HDD failures based on failure symptoms for 2nd level testing and coordinated shipping detail with ODM site personnel using proper site channels and procedures, as a proactive approach in quality improvement.• Effectively communicated with customers and managers on technical and business issues, keeping an open communication loop with my management, team, and customer, thus providing open discussions on effectively supporting customer, and maintaining good customer rapport.

Electronic Repair TechnicianRepaired, maintained, and calibrated gas detection equipment, Volatile Organic Compound PID (photoionization detector) analyzers, and hand-held Motorola radios, for customers and rental fleet using hand tools and technical documents. Tracked customer repairs and transactions on an AS400 system.• Worked several plant turn-arounds, thus familiar with plant operations and environmental hygiene aspects of plants.• Advised management regarding customer satisfaction, product performance, and made suggestions for improvements, resulting in excellent customer satisfactory feedback.• Analyzed technical requirements of customers desiring to utilize electronic equipment, and provided adequate and necessary gas detection equipment.• Inspected components of equipment for defects such as loose connections and frayed wire, sensor functionality and expiration dates, accuracy of assembly and installation as part of trouble shooting methods to determine instrumentation failures.• Tested faulty equipment by applying knowledge of functional operation of electronic unit and systems, to diagnose malfunctions.

1997 – 2001Telecommunication Computer Operator/MaintainerSupervised, installed, operated, maintained and performed direct tactical support maintenance on mini and mainframe telecommunications computer systems and associated peripheral equipment and small office computer networks and peripherals using BNC coaxial cable. Maintained Top Secret Clearance throughout active duty.• Provided system administrative and functional support of worldwide port system, an automated information system using UNIX, providing my unit high speed data recording and equipment tracking for US Army.• Delivered fast pace tactical automated support in several missions worldwide, including those in Korea, Haiti, Puerto Rico, and various Central American countries.