• Develop and manage Profit and Loss Statements and Balance Sheet of $2.5 million home improvement company.• Implemented innovative operational and marketing initiatives that have grown the company from $750,000 in annual revenue to $2.5 million in annual revenue while decreasing percentage of expenses to revenue.• Streamlined and manage Accounts Payable and Accounts Receivable to positively impact Net Income.• Cultivate professional relationships with our banking, accounting, legal, marketing, and IT partners.• Oversee daily operations of the company, ensuring alignment with strategic goals and client expectations, while fostering a collaborative and high-performance culture.• Implemented new project management software that improved project tracking and reporting accuracy.

• Serve on NHL Leadership Team as Off-Ice Official for the National Hockey League assigned to the Columbus Blue Jackets.• Serve as a Liaison between the Off-Ice Officials and Arena Operations, Game Day Operations, Public Relations, and the National Hockey League.• Oversee integrity and accuracy of game statistical data that occur throughout the contest.

• Serve as Off-ice official for the National Hockey League assigned to the Columbus Blue Jackets.• Responsible to enforce all National Hockey League rules in accordance with on-ice officials.• Score all assigned statistics that occur throughout each contest.

• This was an annual 6-week contract position specifically focused on the annual National Autism Conference. • Trained and supervised staff of 100+ volunteers for annual National Autism Conference attended by over 1,500 professionals. • Project Manager for day-to-day event operations including schedule management, customer service, and issue resolution• Liaison between Columbus Greater Convention Center and OCALI management teams ensuring clear communications before, during, and after the event.

• Managed company Profit and Loss statement of $250,000 annual sales to maximize revenue opportunities.• Drive sales membership through cost effective marketing strategy that supports sales goals and creates community awareness. • Developed company-wide operations structure including policies and procedure manual, workplace safety regulations, staff training and human resource functions.• Head Strength and Conditioning Coach for over 350 clients participating in over 21 competitive sports or events.

• Developed the concept for, and created the Customer Service Department to expand and market operational and configuration processes to manage customer contracts for over 200 Account Executives. • Implemented the contract for a $25 million dollar strategic partnership with Ingram Micro and managed all associated service level commitments.• Developed and managed the Customer Service Index (CSI), which tracks customer satisfaction and performance quality of Ingram Micro partnership.• Created training program for all new Sales Executives to educate them on operational functionality in order to maximize their ability to generate revenues. • Maintained and manipulated daily production schedule for a 25,000 square foot configuration facility and 60,000 square foot warehouse to maximize productivity and profitability.• Directed day-to-day operations for the Customer Service Team including personnel management of 10 associates, issue escalation and client relations.• Presented monthly new-hire orientation training program associated with employee responsibilities and protocols related to National Operations Headquarters.

• Managed overall profit, payroll budget, employee productivity standard, and percent customer served for $2.5 million fitness division.• Exceeded division revenue goals for each quarter.• Actively contributed to total store management by serving as on-duty store manager accountable for customer service, loss prevention, and personnel issues for $25 million store.• Directed Assistant Department Managers to achieve maximum sales through creative floor planning, product merchandising, and intense focus on customer satisfaction.• Recruited, interviewed, trained, and managed staff of nine employees.

• Controlled payroll budget, employee productivity standard, and percent customer served for $2.1 million athletic and fitness department.• Exceeded division revenue goals in two of three quarters.• Responsible for hiring, training, disciplinary action, performance reviews, and payroll increases for staff of 12 employees and two Assistant Department Managers.