Everett M. Email & Phone Number

Canada

Brandon, Manitoba, Canada

Brandon, Manitoba, Canada

As the Network Technology Specialist, I was responsible for ensuring the smooth performance and operation of our software. This included monitoring customer circuit availability, latency, and usage, and providing detailed entries and reports to our team. Through this process, we are able to validate performance for service level agreements and identify customers who may require service upgrades.In addition, I played a lead role in maintaining the accuracy and currency of all design and configuration information for our devices. As a member of the escalation team for our internal support team, I was also responsible for the administration of our Network Monitoring System, Ticketing System, VOIP Platform, and relevant databases and auxiliary network systems. Furthermore, I actively engaged in research and development efforts for new and existing products and services.

As a Tier 3 NOC Analyst, I played a key role in providing support and guidance to our Tier 2 team members, as well as acting as a member of the escalation team. My responsibilities also included performing in-depth network and data analysis for our department, and preparing reports and ensuring documentation was up-to-date. I also have experience in working cross-functionally with multiple departments to resolve customer issues and diagnose ISP-level network problems. Additionally, I was responsible for configuring equipment for circuit repairs and installations, and being on-call for after-hours advanced support for staff and customers. In addition to continued experience in configuring radio network equipment.

Brandon, Manitoba

As a Tier 2 NOC Analyst, I was responsible for providing exceptional customer care to our commercial and enterprise clients across Canada. My responsibilities included configuring radio network equipment, remotely diagnosing and resolving network issues, providing timely outage and maintenance alerts to customers, and dispatching dealers to resolve issues on-site. I was dedicated to ensuring our customers received prompt and effective support to minimize service disruptions and maintain high levels of customer satisfaction.

As a Tech Renewal Coordinator, I was responsible for the successful deployment of computer and technology devices throughout the campus. I was in charge of coordinating the processing of e-waste in compliance with all regulations and policies. Additionally, I was responsible for managing the upgrade of computer lab hardware ensuring that all equipment were up-to-date and meet the latest standards. I was dedicated to ensuring that the technology infrastructure of the organization was reliable, efficient and up-to-date.

As a Helpdesk Student Assistant, I was responsible for providing technical support to faculty and students, primarily over the phone. My responsibilities included handling various helpdesk related tasks and setting up computers and equipment for faculty classes and meetings. Additionally, I also performed junior system administration responsibilities. This position was ideal for someone who is passionate about technology, enjoys troubleshooting and problem-solving, and looking to gain experience in a fast-paced, customer-oriented environment.

Brandon, Manitoba, Canada

As a Course Instructor, I was responsible for creating and delivering educational curriculum for children aged 8-17. My previous experience as a summer volunteer, led to a full-time summer position where I had the opportunity to instruct students in various subjects such as Programming from Scratch, Robotics, Lego Robotics, Game Design, and Team-Building Centric Games and Game Design. I had the pleasure to provide students with fun and engaging learning experiences, while fostering their interest and growth in technology and programming. I was motivated by the opportunity to inspire the next generation of learners, and to share my passion and knowledge in this field with them.