● Internal promotion from previous position● Demonstrated exceptional customer service by accurately researching and delivering relevant product information to meet the unique needs of clients.● Provides timely and professional correspondence to address customer inquiries and concerns through email communication● Provided prompt responses to product inquiries and reviews, cultivating positive customer relationships and contributing to increased brand loyalty and sales growth● Provided necessary supervision to lower level coworkers

● Answered phone calls in a fast paced environment to place orders, accept payments, and provide requested information to customers● Troubleshot issues with orders● Identified potentially fraudulent accounts and forwarded details to Loss Prevention● Anticipated customer needs and worked to fulfill them● Assisted lower level Customer Service Agents with problems when needed

● Provided necessary customer service throughout the store.● Assisted in fraud and theft prevention.● Trained new employees to perform satisfactory customer service.● Helped to ensure customer retention through competent customer service

● Volunteer Work  ● Operated the sound board for services, weddings, and funerals● Ensured audio/visual components of sermons and church events occurred as scheduled● Performed technical assistance when requested