Provide technology and data-driven insight to increase connectivity, outreach, and community engagement and activity within the Greater Buffalo metropolitan area.

Formulate and advance digital strategies to expand access, maximize quality, and streamline the coordination of patient care at reduced cost through adoption of meaningful technology solutions leveraging cognitive support, automation, workflow support design, scaled agile framework, and design thinking.Featured Accomplishments:► Headed the technology implementation supporting clinical workflows in opening a new fully integrated Captive PC that is increasing access to oncology care within a culturally and ethnically diverse patient population facing significant healthcare barriers.► Decreased barriers to access and streamlined patient intake employing interoperability standards, augmented intelligence, natural language processing, and data visualization.► Enhanced patient access to available electronic health information through empathetic product design.► Successfully led the implementation of 15+ high-impact Quality & Safety improvement initiatives.► Simplified and streamlined operational processes and expanded digital solutions around MSK’s image sharing, management and record-aggregation needs as a center of excellence for referred oncology care.

Established the vision, and accompanying product strategy and roadmaps, for a $20M budget supporting clinical, virtual care, and consumer spaces.Featured Accomplishments:► Developed recommendations and created value propositions for 20+ strategic product initiatives.► Authored persuasive business cases to secure funding for future product development.► Coordinated successful product launches across up to 10 teams ensuring alignment of all stakeholders► Directed the collaboration between product, architecture, user-experience, technology, engineering, marketing and communication, and training teams.► Identified key success metrics and business requirements, and developed launch training plans.► Provided oversight in writing and editing communication, marketing, and training materials to drive awareness and adoption of new technology solutions and product capabilities.

Directed and operationalized strategic efforts for identifying, establishing, monitoring and achieving clinically meaningful value and return on investment in the utilization of both the EHR and patient-engaging technologies.Featured Accomplishments:► Developed and operationalized Roswell Park's inaugural Informatics Strategic Plan to support the meaningful adoption and utilization of existing and new innovative technologies, and align these objectives with enterprise adopted strategic initiatives and goals► Implemented a robust integrated telehealth platform with patient generated health data and patient reported outcomes to support remote patient care services that transformed models of disease surveillance and new-patient and follow-up care► Co-developed a Clinician Wellness Program seeking to build resiliency and reduce clinician burnout through targeted mindfulness education and activities and quick easy-to-learn EHR utilization shortcuts

Provided clinical, technology, and informatics subject matter expertise to advance the exchange of patient health record information ensuring the highest quality care whenever and wherever care is provided within the eight-counties of Western New York.

Offered me a unique perspective into the operations, product design and delivery, and customer management of a prominent health information technology vendor.