Everlyne Maithya Email & Phone Number

Nairobi, Kenya

Key Achievements1. Recognized as the top performer in the 2020-2021 financial year performance evaluations, for consistently delivering exceptional customer service and support while surpassing assigned targets and goals.2. Employing proactive strategies to maintain a customer satisfaction rating of over 98% by addressing customer needs and concerns in a timely and effective manner.3. Consistently exceeding daily sales quotas of KES 100,000 and product add-on goals through effective sales techniques and customer engagement.4. Increasing sales revenue by promoting all-in-one bundles, neo bundles, Bonga points redemption offers, and seasonal device offers with skillful sales techniques.5. Produced detailed sales reports and insights that informed marketing strategies and led to a 550% (200 to 900) increase in sales of Fiber-to-Home services between May 21 to Dec 226. Maintained 99.99% inventory compliance by monitoring stock levels and promptly ordering new products as needed.7. Implemented rigorous health and safety protocols, including daily sanitization of all surfaces and mandatory mask-wearing for staff and customers, resulting in zero COVID-19 outbreaks among our employees8. Demonstrated leadership skills by managing and coaching a team of eight individuals to achieve their targets and goals.

Nairobi Kenya

Key Achievements1. Maintained accurate and up-to-date school database records, including student attendance and academic progress, resulting in improved student performance and parent satisfaction.2. Supported the Operations Manager in enforcing school policies related to student behavior, resulting in improved classroom discipline and a more positive learning environment.3. Received and documented 1,000+ employees’ grievances, ensuring compliance with organization policies and legal standards. Provided recommendations to improve working conditions and employee satisfaction.4. Investigated and prepared 300+ verdicts ranging from operational disciplinary and grievance issues, resulting in fair and consistent resolution of conflicts and improved employee morale.

Nairobi, Kenya

Key Achievements1. Continuously updated the intern list to ensure accurate and up-to-date information on all interns in the organization.2. Received and processed medical invoices in a timely and accurate manner, to ensure prompt reimbursement of medical expenses.3. Updated staff beneficiaries to ensure that benefits are distributed equitably and in accordance with company policies.4. Continuously updated staff files to ensure accurate and up-to-date records of employee information, including performance evaluations, training records, and other relevant data.5. Kept a record of 750+ casual workers payroll and Personal Requisition Forms (PRFs) to ensure timely and accurate payment of wages and to support effective workforce planning.

Nairobi, Kenya

Key Achievements 1. Provided administrative support to the department, including but not limited to maintaining personnel records, and handling other related tasks.2. Managed employees leave requests and reconcile their pending days using ERP software.3. Prepare various standard letters, such as NSSF (National Social Security Fund) letters, bank introduction letters, acknowledgments of resignations, recommendation letters, and other correspondence.4. Assisted in maintaining an updated filing system for contracts, orders, correspondence, and other relevant documents.

Nairobi

Key Achievements1. Successfully identified and pursued potential customers in the target market for life insurance policies, resulting in increased sales and revenue.2. Consistently exceeded sales targets by effectively pitching and promoting the features and benefits of life insurance policies to customers.3. Demonstrated excellent communication and negotiation skills, which helped to overcome customer objections and close sales.4. Provided exceptional customer service, ensuring that clients received prompt and accurate information, and addressing any concerns or issues in a timely and professional manner.

Nairobi, Kenya

Key Achievements 1. Efficiently booked airline tickets for clients on the AMADEUS system, ensuring accurate and timely reservations and minimizing errors and cancellations.2. Provided comprehensive tourist information and recommendations to clients, demonstrating in-depth knowledge of local attractions, events, and cultural experiences.3. Successfully secured accommodation for clients in various hotels, utilizing negotiation and communication skills to obtain favorable rates and amenities.4. Cultivated strong relationships with clients through effective communication and personalized service, resulting in repeat business and positive referrals.5. Developed and executed marketing strategies to promote tour packages and attract new clients, utilizing various channels such as social media, email campaigns, and advertisements.6. Assisted with general office duties such as answering phones, responding to emails, and maintaining records and databases, contributing to overall office efficiency and organization.7. Conducted research on new destinations, products, and services to enhance tour offerings and improve customer satisfaction.8. Collaborated with other tour consultants and team members to share information and knowledge, and to identify opportunities for cross-selling and upselling.

Certificate, Customer Service Management

Activities and Societies: The training covered the following main topics: 1. Customer service module 2. Product and service module 3..

Bachelor’S Degree, Commerce

Activities and Societies: Program completed. and graduated in June 2023 Majoring in Human Resources and Marketing

Diploma, Human Resources Management

Diploma, Iata/Ufutaa Consultant Level

Diploma, Iata/Ufutaa Foundation And Ebt Course

Certificate, Microsoft Office Applications I.E. Ms Word, Ms Powerpoint, Ms Excel And Ms Access.