Full time Karate instructor - Best decision I have ever made. Because doing something that you love and that you are passionate about, you cannot even call a job

• Marketed and sold free range poultry and eggs directly to consumers.• Conducted own market research and developed all financial and stock tracking documents.• Consistently maintained a high-standard performance record via exceptional service, follow-through, and specific attention to detail which resulted in higher sales.• Conducted deliveries dealing with customers directly to ensure customer service excellence.• Managed all administrative duties and financial aspects of the business.

• Developed excellent working relationships with key clients and department heads• Identifying and proposing initiatives and products that add value to the end user• Manage large scale events directly for the client, liaising with outside agencies i.e. TFL and local authorities• Manage extensive on site tracking systems for FM and producing fault reports• Collation of detailed KPI and performance measurement criteria and managing all SLA requirements across multiple sites• Improved KPI’s from 85% to 98%• Payment equipment analysis, revenue reconciliation, financial reporting, and investigation of discrepancies• Recruitment, training and mentoring of management teams and all staff members• Developing and implementing process, procedures, and method statements for all activities• Maintained and grew existing client contracts• Operational responsibility for all Managers, Supervisors, and staff members with a total of 42 staff• Developed new working methods through implementation of technology, improving productivity and reducing operating costs• Lead weekly contract performance meetings with Client Managers and Company Secure Parking Senior Managers

• Managed the car park and operations at Westfield London Shopping Centre with 4,200 parking spaces• Co-ordinated a team of 19 highly motivated staff• Demonstrated strong personal initiative, energy, and enthusiasm, with a proven record of accomplishment of project delivery• Produced regular detailed reports for SLA monitoring and senior management review• Managed, produced, and reported on KPI’s to both my employer and clients• Daily and monthly revenue reconciliation• Pre-audit planning to ensure the annual audit runs smoothly • Delivered operational training• Showed excellent troubleshooting, problem solving and analytical abilities• Responsible for recruitment of team leaders and staff members and the staff Rota

• Manage car park operations• Coordinate traffic control with London Traffic Control Centre• Pay machine audits daily and cash collections twice a week• Controlling a cash office receiving revenue from Westfield staff and customers• Reconciliation of cash till at the close of business; verifying deposits and report to our accountants• Perform administrative duties by preparing reports, auditing cashier reports and validation of tickets• Writing employee memo’s, providing information, managing public relations, and resolving customer complaints• Provide staff oversight and supervision of tasks• Monitoring job performance, motivating and training of staff• Inbound customer service calls also assisting customers via the intercom system and face-to-face• Ensuring that the highest level of service is offered to meet the needs of our client (Westfield London Shopping Centre).