Evert Bruinsma ☁ Email and Phone Number

"Loyal customers they don't just come back, they don't simply recommend you, they insist that their friends do business with you " ~ Chip Bell.In my work as a service delivery manager, project manager or pre-sales consultant it is important to have an excellent customer relationship. It gives me the kick if the relation has a rush from both ends. This click improves customer satisfaction, the cooperation and partnership. The support-period is the longest period in the customer lifecycle. As SDM I establishes policies designed to ensure consistently high service performance. I monitor incidents, changes and colleagues and I evaluate customer feedback to develop quality improvement processes.I see project management as a task the extends the implementation role. It is more then just implementing the required solution within time and budget. It should also fit to the expectations of the customer. Project management is also communicating, adjusting processes, technology and even marketing. Pre-sales consultant, projectmanager, service management and teammanager with a strong believe in the "why" of the customer. Tactical and operational management and product management of communication infrastructure of large customers.Specialisms: large knowledge base of traditional and state-of-the-art techniques in telecommunication and data communication.Tools:MS-Office, MS-project, MS-Visio, Mindmup, Adobe Keywords: results, practical, procedure, Avaya, VoIP, operational and tactical management, overview, no-stress, service delivery, team, individual