Everton Lacerda Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

• Guest Experience & Hospitality Excellence: Ensure a consistently high level of guest satisfaction by overseeing front-of-house operations, addressing customer concerns promptly, and cultivating a warm, welcoming atmosphere.• Team Leadership & Development: Lead and mentor front-of-house staff, set clear expectations, provide ongoing training, and inspire the team to excel in delivering exceptional service.• Operational Coordination & Efficiency: Oversee daily operations, including… Show more • Guest Experience & Hospitality Excellence: Ensure a consistently high level of guest satisfaction by overseeing front-of-house operations, addressing customer concerns promptly, and cultivating a warm, welcoming atmosphere.• Team Leadership & Development: Lead and mentor front-of-house staff, set clear expectations, provide ongoing training, and inspire the team to excel in delivering exceptional service.• Operational Coordination & Efficiency: Oversee daily operations, including opening/closing procedures, guest flow management, and sales reconciliation, while maintaining labor costs below 15% of weekly revenue. Show less

Toronto, Ontario, Canada

• Managed front of house operations and prioritized and prepared orders for pickup, promptly addressing any discrepancies with kitchen and order desk.• Provided top-notch customer service, adeptly handling inquiries and concerns, ensuring a positive customer experience through effective communication and problem-solving skills.• Lead training sessions in customer service, espresso preparation, and daily administrative tasks to front of house staff, cultivating a skilled and motivated… Show more • Managed front of house operations and prioritized and prepared orders for pickup, promptly addressing any discrepancies with kitchen and order desk.• Provided top-notch customer service, adeptly handling inquiries and concerns, ensuring a positive customer experience through effective communication and problem-solving skills.• Lead training sessions in customer service, espresso preparation, and daily administrative tasks to front of house staff, cultivating a skilled and motivated team. Show less

Toronto, Ontario, Canada

• Assisted the cafe manager in overseeing daily operations, ensuring that all staff followed company policies and standards for hospitality, food quality, and cleanliness.• Trained new employees and provided ongoing coaching and support to ensure that they were performing their job duties effectively.• Managed inventory, ordering supplies as needed and conducting regular audits to ensure that the cafe always had enough stock to meet customer demand.• Addressed customer concerns and… Show more • Assisted the cafe manager in overseeing daily operations, ensuring that all staff followed company policies and standards for hospitality, food quality, and cleanliness.• Trained new employees and provided ongoing coaching and support to ensure that they were performing their job duties effectively.• Managed inventory, ordering supplies as needed and conducting regular audits to ensure that the cafe always had enough stock to meet customer demand.• Addressed customer concerns and resolved issues in a timely and satisfactory manner, striving to create a positive experience for all patrons.• Fostered a positive work environment by promoting teamwork, recognizing staff achievements, and encouraging open communication. Show less

Fortaleza, Ceará, Brazil

• Created and maintained a successful delivery system that resulted in a 25% increase in salesrevenue during the pandemic.• Managed staff and front of house operations and provided high standards customer service,ensuring customer satisfactions and repeat business.• Conducted retail organization for grocery products, fresh fruits and vegetables daily, supplyordering, delivery management and other accountant tasks.

Fortaleza, Ceará, Brasil

• Daily production of articles for Cities and Economy sections of the newspaper.• Maintained very high quality of outgoing news and content in both written and digital format. • Developed source network and relationships with local government and business leaders.

Fortaleza, Ceará, Brazil

• Produced press releases, articles and marketing content to increase University’s visibility.• Weekly production of a newsletter for university students with disclosure of internship opportunities, academic events and updates about the campus. • Developed connections with media and key journalists through press mailing and follow-up.

Graduate Certificate, Marketing Management

Bachelor'S Degree, Journalism

Diploma In Service Excellence For Business, Business, Management, Marketing, And Related Support Services