Everton Geraldo Email & Phone Number

Guararema, São Paulo, Brazil

- Program Operations Management on CMS platform (Drupal , Acquia);- Assessment and optimization of web delivery processes: Confirm approach to continuous improvement based on learn;- Support the onboarding, training and monitoring process of Production Partners;- Collaborate with stakeholders to gather feedback and promote continuous improvement;- Optimization of the Service Operation Tools (ServiceNow, AzureDevOps);- KPIs tracking and reporting: Generate progress reports related to active projects and expected outcome;- Cross functional support for other services (Creative, Digital, etc);- Project management for MarTech tools integrations- Technology support to Marketing tools and teams;- Stakeholder management;- Team / Squad Management;- Budget / Contract management;- Implementation of Agile methodologies in Development Squads;

Campinas, São Paulo, Brazil

- Program Management on CMS platform (Drupal , Acquia);- Assessment and optimization of web delivery processes: Confirm approach to continuous improvement based on learn;- Support the onboarding, training and monitoring process of Production Partners;- Content owner of internal resources for Stakeholders (CMS);- Collaborate with stakeholders to gather feedback and promote continuous improvement;- Optimization of the Service Operation Tool (Jira);- KPIs tracking and reporting: Generate progress reports related to active projects and expected outcome;- Cross functional support for other services (Creative, Digital, etc);- Project management for MarTech tools integrations- Technology support to Marketing tools and teams;- Development of MarTech Digital Projects;- Product Roadmap design and implementation;- Stakeholder management;- Team / Squad Management;- Budget / Contract management;- Implementation of Agile methodologies in Development Squads;

Campinas, São Paulo, Brazil

- Project management for MarTech tools integrations- Technology support to Marketing tools and teams;- Development of MarTech Digital Projects;- Product Roadmap design and implementation;- Stakeholder management;- Team / Squad Management;- Budget / Contract management;- Implementation of Agile methodologies in Development Squads;

Campinas, São Paulo, Brasil

Collaboration / Video Collaboration and Productivity Platforms operations and management - Microsoft365 Suite: Budget / Contract management, Level 2 and 3 support teams management, licensing management, partners relationship, platform maintenance management, operation standards documentation, support on Microsoft365 Migrations, implementation of Agile Methodology on support teams.- Zoom: Budget / Contract management, licensing management, platform maintenance management.

Jaguariúna, São Paulo, Brasil

Responsibilities: Leading the Global On-Site Support team, empowering the users to be their best in Ab-InBev Global Offices (worldwide locations), providing high support standards and improving the User Experience on IT, development of support tasks, using Agile Methodologies.

Jaguariúna, São Paulo, Brazil

Responsibilities: Global Support to users, locally and remotely, IT policies setup, device and licenses management, support to Collaboration Tools, users management and support trhought Active Directory and AzureAD, development of global support standards

Taubaté E Região, Brasil

Responsibilities: Support to end user, shopfloor systems support, Windows, Android, Linux platforms support, IT devices setup and maintenance, Print systems support, RFID systems implementation, IT contracts management.

Embraer Unidade São José Dos Campos - Sp - Brazil

- Position: Systems Support Analyst- Customer: Embraer – São José dos Campos – SP- Responsibilities: Print Servers Management, accounting server management (Equitrac), Xerox server software management, SQL server database management (Equitrac and CentreWare Web), creation and configuration of print queues, printer drivers updates, printers firmware upgrades, configuration services such as network scanning, email and mail folder. General issues troubleshooting, helpdesk Services via Moebius to Embraer units users, customer service system, Lotus Notes knowledge, assistance to printer operators in problem solutions in their areas.

Ambev Taubaté

- Position: Support Technician;- Customer: AmBev – Taubaté – SP;- Project Description: AmBev Project, Infrastructure / field Services; - Responsibilities: Provide support to AmBev users and business partners. Maintenance and configuration of networks, equipment, systems and Virtual Desktop configuration hosted on Windows Server platform, setup printers and smartphones in corporate systems, request service through tools and monthly monitoring of goals.

Taubaté E Região, Brasil - Ambev Taubaté

- Position: Infrastructure Technician - Customer: AmBev – Taubaté – SP - Project Description: AmBev Project, Infrastructure / field Services; - Responsibilities: Provide support to AmBev users and business partners. Maintenance and configuration of networks, equipaments, systems and Virtual Desktop configuration hosted on Windows Server platform, setup printers and smartphones in corporate systems, request service through tools and monthly monitoring of goals.

Taubaté E Região, Brasil

- Automação do Vale - Brazilian company focused on commercial automation - Position: IT Technician - Tasks: Installation and maintenance of computers, commercial automation systems, hardware and software, maintenance of thermal printers, installation and configuration of networks and no-breaks, SQL database maintenance and configuration, technical support and "help desk" services.

Postgraduate Degree, Information Technology, Specialist

Specialization - IT Governance and Innovation

System Analysis And Development, Information Technology, Associate

System Analysis and Development

It Technician, Information Technology, Technician