Everton Szekeres Email & Phone Number

Ireland

• Provided advanced support to customers facing complex or technical challenges with HubSpot’s software.
• Acted as a product expert, deeply understanding HubSpot’s tools and features, and being able to provide detailed explanations and solutions to customers.
• Provided guidance, training, and mentorship to junior customer support specialists, helping them improve their skills and knowledge.
• Served as an escalation point for difficult or sensitive customer issues that require a higher level of expertise or authority.
• Identified areas where support processes can be improved, streamline workflows, and implement best practices to enhance the overall customer support experience.
• Collected customer feedback to product teams to help inform product development and improvements.

County Dublin, Ireland

• Collaborated with account and operations managers to refine and enhance internal onboarding processes and policies.
• Set up new client accounts in the CCT Marketing System, ensuring seamless integration.
• Developed and implemented tracking for clients' websites using LinkedIn Campaign Manager, Google Tag Manager, Google Analytics, Google Ads, and Facebook Business Manager.
• Created comprehensive training materials for both clients and internal teams.
• Coordinated onboarding plans and schedules in partnership with senior management and sales teams.
• Managed and monitored orders for both new and existing clients, ensuring accuracy and timeliness.

County Dublin, Ireland

• Developed and executed marketing campaigns across multiple platforms, including Facebook, Instagram, Google, Twitter, and LinkedIn.
• Ensured accuracy in campaign content by double-checking text and images before publication in various regions, including Norway, Denmark, Sweden, the United Kingdom, Ireland, Australia, Finland, and Thailand.
• Addressed and resolved issues in campaigns by liaising with responsible team members, ensuring smooth execution.
• Generated and submitted daily reports on campaign performance, providing insights and updates on progress.
• Zendesk to monitor, track, and follow up on open tickets, resolving campaign-related problems and errors efficiently.
• Selected by management to train new employees, showcasing expertise and leadership.

São Paulo, Brazil

• Led a customer support team consisting of one analyst and three assistants, overseeing daily activities, providing support and guidance, and conducting performance feedback.
• Collaborated with Human Resources on hiring and termination processes.
• Monitored key performance indicators, updated internal controls, and analysed team productivity to drive continuous improvement.
• Strengthened collaboration between back-office departments to enhance client satisfaction.
• Managed interactions with social media platforms and consumer protection agencies, including Facebook, Reclame Aqui, and PROCON.
• Successfully managed and streamlined workflows using the RICE Scoring Model and A/B testing to significantly boost customer satisfaction and improve communication between customer relations and other teams.

São Paulo, Brazil

• Oversaw CRM management by developing comprehensive reports, dashboards, object fields, user profiles, and validation rules to ensure optimal system performance.
• Collaborated with cross-departmental managers to tailor CRM workflows that met specific business requirements and enhanced operational efficiency.
• Designed and implemented company-wide workflows, contributing to streamlined processes and increased productivity.
• Automated the creation of protocols and tasks, significantly reducing manual effort and minimizing errors.
• Conducted training sessions for employees on CRM usage, improving their proficiency and overall system effectiveness.
• Created advanced workflows utilizing JavaScript and Apex, driving substantial process improvements and system enhancements.

São Paulo, Brazil

• Conducted ABC analysis to optimize marketing strategies and resource allocation.
• Managed the company’s Facebook social media presence, achieving an impressive 50,000 views per day.
• Photoshop to design and implement new Facebook projects and develop endomarketing campaigns aimed at enhancing internal communication and employee engagement.
• Developed endomarketing campaigns in collaboration with Human Resources to support employee well-being and foster a positive workplace environment.
• Led the “CP7 Sustentável” initiative, raising employee awareness about recycling and negotiating with recycling companies to generate financial returns from discarded materials.
• Led the “Bolão da CP7” project, a collaborative effort with HR during the London Olympics, engaging all employees and boosting team morale.

São Paulo, Brazil

• Managed a variety of administrative tasks, including product manufacturing support, physical contract storage, and logistics assistance.
• Coordinated pending issues and provided comprehensive support to the manager, ensuring efficient daily operations.
• Promoted to the position of Marketing Assistant in recognition of outstanding performance and contribution to the team.

Advertising & Marketing, Marketing

Inbound Marketing, Marketing

Business English