Defence Health Limited is a $600M health insurance company for Australian Defence Force and Defence community members.This leadership role within Actuarial and Analytics Services - Data Management team with 2 x FTEs was responsible for strategy, architecting & building automated business intelligence & analytics tools that improved financial reporting, insights & multi-channel Customer Experience (Cx).Industry (Division/s): Health Insurance (Actuarial and Analytics Services)✅ Established in-house data warehouse function for AAS & the wider business, key stakeholder representing master data and analytics platform with IT and executive advisory board, formalised SDP, data governance, vendor support agreements with IT, lead conduit for architecture and delivery (change and integrations), heavily involved in large transformation projectEnterprise Data Solutions, Integration and People Management• This leadership role with 2 x FTEs was involved in building out automated BI tools that delivered actionable insights (ADIs, member profitability, financial reporting), data science (MLTV claims, member, product and health scale change, cover check, communications, episodes, exemptions) and campaigns (targeted marketing – lead to acquisition and conversion rate optimisation/CRO). Successfully delivered new integrations between analytics platform and core systems (Marketo and Genesys Cloud) – recognised for efforts with CEO SPOT award Oct 2021Data Frameworks and Warehousing• Established in-house data management, development framework (Git and Azure DevOps), cybersecurity (PII, security and masking) and warehousing functions to address data needs for the broader business including Member Services, Marketing, Finance and Regulatory, with focus on automation and data-driven decision-making capabilities. Responsible for change requests, vendor management and presentations on master data, BI and analytics platform (EDW). Involved in large Delta transformation project

Everything Data uses a secure cloud platform to build SaaS data solutions for SME Retail Clients. This SaaS product was primarily used for data automation of business intelligence, reporting, actionable insights and customer marketing functions through establishing SSOT/SVoC.Industry: Information Technology & ServicesSaaS Data Solution, Architecture, Development and Management• Built and executed SaaS data solution to automated BI, reporting insights and improved multi-channel Customer Experience (Cx) across disparate data systems (POS, ERP, website, PIM, eCRM, applications, middleware). This included market research, planning and forecasting, solution architecture, Azure cloud hosting, SaaS technology solutions (SQL environments, feeds and security), offshore development setup and Customer management (commercial benefits, needs analysis, maintenance and cost proposals)

Goodyear Australia is a $2.7B company with over 750 stores, 1.5K employees, 3 retail banners, 3 wholesale brands & a distributor.This role managed 5 x FTEs responsible for leading the design, architecture & development of automated BI & dashboard analytics, data warehousing, solution design, AI, real-time reporting & governance.Industry: Automotive✅ Delivered 5yr $20M+ digital transformation & eCom programme of work for ANZData Centralisation, Solution Design & Roadmap Delivery• Created & administered Central Data Warehouse (CDW), establishing APAC data CoE based on disparate data-sets from Costar, SAP, Wiser, Vehicle Logic, Salesforce & Magento. CDW was integral to establishing: SSOT, digital transformation (PIM, SVoC, customer insights), data insights (aggregated dashboards – Campaign ROI/leaderboard, VOC, Klipfolio eCommerce & financial reporting), analytic platforms, email marketing, master data (SVoC, PIM, compliance, stores) & 7 x website maintenance (master data). Delivered based on best practice master data frameworks & governance modelsData Reporting, Analytics & BI Tool• Partnered with ELT members to develop automated, data-driven market insights & dashboards. SVoC enabled significant improvements in eCRM personalisation & provided accurate CLV. The BI tool was used for all aspects of retail trading, real-time reporting of KPIs, financials & ELT target achievements (marketing, pricing, retail ops, product, merchandising, digital & multi-channel Cx)Data Governance• Setup & co-chaired data governance working group for APAC markets, primarily responsible for triaging IT & process related Jira issues. Facilitated workshops to address items related to master data, digital & IT. Managed E2E delivery of business change requests, requiring technical involvementVoC & Campaigns• Implemented automation of surveys to derive VoC. Campaigns (super saturdays), targeting customer within store proximity (using SVoC) that met eligibility requirements

Energy Australia is a $5B retail electricity and gas (utility) service provider.The role was to deliver project “Sydney - ToDos Optimisation” data solution to improve the multi-channel Customer Experience (reducing overall call volumes, improving CLV, billings), reduce strain on infrastructure and applications, and streamlining workforce activities.Industry (Division/s): Utilities (Energy)✅ Delivered $5M programme of work (project “Sydney - ToDos Optimisation”)★ Ultimately, solution saw efficiencies in back office reduce over $1M OPEX by streamlining and prioritising workflows, delivering better outcomes for customers and improving cashflow with increased speed to first billData Solution, Architecture, Delivery and Business Requirements• Delivered $5M programme of work for project “Sydney - ToDos Optimisation” multi-channel Cx, infrastructure, applications and workforce streamlining via IBM. Identified business requirements and deliverables (including use case scenarios, functional, non-functional and technical requirements) through workshop facilitation and subsequently appointed IBM as vendor to deliver the solution, working through all stages of the SDLC (with vendor on/offshore build and UAT test teams). Supported senior technical project manager (meetings, decision making, escalations, team leadership and workshops). Lead conduit, liaising with management, business, architecture, technology (vendor on/offshore build and UAT test teams) for E2E delivery. Facilitated/Chaired workshops with SMEs to flush out business requirements. Reviewed vendor documentation: vendor responses, RTM, macro & micro designs, test cases. Facilitated coordination of operational readiness activities for go-live with business, vendor, UAT and delivery teams

Telstra is a $26B telecommunication and technology service provider for retail, corporate and government sectors.This role was 1 x FTE to design and deliver technical solutions for Business Intelligence Centre of Excellence (BI CoE) with the establishment of Live Service and objective to improve multi-channel Customer Experience (Cx) via real-time business intelligence. Worked with applications manager to transition solutions to production environments.Industry (Division/s): Telecommunications (BI CoE)✅ Delivered NPS solution (post activity completion) into production for BI CoE Live Service✅ Implemented batch processing automation of iTAMs (trouble tickets/service requests), producing periodical management reportsData Solutions, Warehousing, Reporting, SDLC, E2E Delivery and Stakeholder Management• Lead conduit, liaising with business, technology and ELT teams for E2E delivery of technical solutions into production for Bi CoE. Primary activities included: scheduling, planning, workshops, technical delivery and preparation of solution documentation (with signoff). Coordinated operational readiness activities with application owners and support teams to stand up multiple environments (dev, prod) with code review, configuration, change control, access and audits

This senior role performed many functions: preparing technical documentation for a large scale project, working closely with senior technical program manager (priority activities, status updates, preparing packs), standing up an order monitoring function & E2E delivery of technical solutions.Industry (Division/s): Telecommunications (O2A)✅ Delivered $50M Complex Products & Services (CP&S) programme of work, which reduced timeframes for Order to Activation (O2A) fulfilment of products & services and improved Cx✅ Produced technical documentation for CP&S Stage 3 Deployment 5 solution definition phase✅ Heavily involved in Mass Migration rollout of in-scope products✅ Established Order Monitoring function✅ Delivered SQ-CENTRAL working with business, architecture, technology and vendor (on/offshore build and test) teams✅ Coordinated operational readiness activities for various projects with application owners and support teamsData Solutions, Architecture, Delivery and Stakeholder Management• Delivered $50M CP&S programme of work, based on ELT needs to improve multi-channel Customer Experience (Cx) via real-time business intelligence (fulfilment, order-to-activation), mass migration of in-scope products, order monitoring function and SQ-CENTRAL (strategic quote function for selected products). This included data analysis, data warehousing, reporting and E2E responsibility for producing technical documentation during CP&S Stage 3 Deployment 5 solution definition phase including: Requirement Definition Documentation (RDD), functional and non-functional requirements, Requirement Traceability Matrix (RTM), change management and use cases to define technical deliverables. Inputs included BRD, BPS and SRS. RDD built in conjunction with SAD. Signed off documentation used for vendor engagement – design, build & test phases – subsequent deployments★ Awarded Certificate of Excellence from Customer Enablement based on contributions on CP&S and key stakeholder feedback

ANZ is a big4 retail bank which generates $6B in revenue, with 800+ retail banking stores, 2.7K ATMs, 39K employees, servicing private, business and corporate banking sectors. Global AML/CTF program deployed TMS, PEP, KYC and sanctions functionality to APEA (Asia-Pacific, Europe and America) in 26 countries with acquisition of RBS and ING.This role was initially management focused conducting business case, financials, recruiting and board approvals with transition to a technical (data mapping) role.Industry (Division/s): Banking and Finance (AML/CTF TMS/PEP, Compliance)✅ Delivered $60M programme of work, implementing AML R1 and R2 deployments (TMS/PEP functionality) for APEA into Norkom, extracting daily customer, account, transaction and related reference information from core banking systems via daily batches, to allow for monitoring of all banking transactions processed✅ Completed analysis of AML R3 in readiness for final deployment and subsequent transition to BAU for project closureData Solution, Mapping and Documentation• Managed data sourcing team for $60M programme of work to implement AML TMS/PEP functionality for APEA into Norkom, extracting daily data from core banking systems for monitoring. Produced the following key deliverables for implementing, which included: Business Functional Specifications (BFS), detailed attribute mapping with static data, Interface Dependency Agreements (IDA), macro and micro designs, Business Requirement Definition (BRD), test condition matrix and Requirements Traceability Matrix (RTM)> Full accountability for E2E efforts of VisionPLUS and Siebel

Agrium (formerly AWB: Australian Wheat Board) is Australia's largest grain marketing organisation with agribusiness companies that include Landmark and LGE. Landmark with strong positions in grain trading, rural and financial services has been operating for 150 years with over 400 stores in Australia.This role was 1 x FTE to migrate 20 years of historic sensitive data from AS400 (legacy) to SAP (strategic).Industry: Agribusiness✅ Sole developer in preparing legacy master data (cleanse, verify, reconcile and migration of SVoC – customer, products, pricing and transactions) via SQL Server, exporting flat files to SAP deployment modules (ERP/ECC6: CRM, POS and transaction processing) for data migration. This included a Windows console application that provided reports and allowed for manual adjustments on flat files used for data migration. This drove a 50% reduction in ongoing OPEX maintenance and saved 3 x FTE rolesData Engineering, Migration, Warehousing and Architecture• Collaborated with in-house AS400 technical resources, Fujitsu Australia (100+ resources handling SAP upgrade), business, operations, project & ELT teams to deliver and provide insight, direction and analytics for the core data transition. Prepared master data for SAP deployment modules, generating automated business, summary and exception reports, that empowered the business to prepare/signoff master data, by identifying data requiring review and possible correction via manual adjustments. Instituted necessary workflow processes (root cause analysis, workshop facilitation, managing RAID register, reporting) to empower the business in meeting agreed upon deliverables. Formalised relevant data migration technical and process documentation, engaging various departments for feedback and signoff★ Outstanding reviews, recognised individually for demonstrating leadership, insight and initiative in taking responsibility and achieving the desired outcomes

Sensis is a $2B technology company servicing SME retailers in the Australian market.This role was focused on operational readiness and transition of the major project (Yellow Online Data Analysis - YODA) to operational and support teams (18 departments), intended for Sales and Care.Industry: Marketing and Advertising✅ My involvement was overseeing, coordinating and providing direction/focus (instituting workflow processes) ensuring YODA was deployed operationally with formal transition (agenda, acceptance and sign-off)Solution Architecture, Delivery and Data Product Management• E2E responsibility for building, deploying and transitioning the YODA data product which processed >1M events per day from Yellow Pages, White Pages and Sensis.com.au via Tibco gateway into an Oracle environment. Full Business Objects reporting suites were engineered for Sales and Care including complex business mapping that provided actionable insights and business intelligence reporting. All aspects of the data product were fully documented including relational diagrams, troubleshooting, system administrator guide, dependency agreements, service levels, deployment plans, support plans and change management which were used by Sensis as the benchmark for all future data projects★ Outstanding post implementation reviews, recognised individually for achievements (i.e. demonstrating leadership qualities in initiating, taking responsibility through to transitioning YODA into production with operational support)

Since 1992, LeeCare Solutions has been accredited, servicing over 200 residential aged care, retirement and home care facilities spreading across Australia, NZ, UK, Ireland, Singapore and Zimbabwe. Platinum 5 (adhering to government legislation) provides supported clients with customised total care, lifestyle and operations management for residents, so that they obtain the essential care they deserve.This leadership role was to drive the delivery of the technical solution suite, after previous failed attempts and assure financial invested external stakeholders through the SDLC.Industry: Residential Aged Care, Retirement and Home Care✅ Platinum 5 introduced to an expanding market (major residential aged care, retirement and home care facilities) across Australia within defined timeframesStakeholder Management, Complex Data Modeling, Architecture and E2E Delivery• Managed 6 x FTEs (including procurement of resources) to fully engineer the Platinum 5 suite. Accountable for all aspects of project delivery, dealing directly with CEO and financial invested external stakeholders. Managed stakeholder expectations through ongoing consultation (workshops, presentations, daily updates and weekly status) around milestones, deliverables, changes and issues (RAID) that had potential to jeopardise or impact the business or project★ LeeCare Solutions has won many awards over the journey and expanded into countries outside Australia

ANZ is a big4 retail bank which generates $6B in revenue, with 800+ retail banking stores, 2.7K ATMs, 39K employees, servicing private, business and corporate banking sectors.This role was responsible for building data solutions for Wealth Management and managing third party data feeds collected from central gateways into ANZ's MIS data centres.Industry (Division/s): Banking and Finance (Wealth Management, Compliance)✅ Accountable for technical build, maintenance and support of the "Nova" BI data solution (comprising 60% department funding)★ Overall, "Nova" enhanced management analytics with cost/time cutting, automation, improved product quality & increased output/profits. Support/operational costs were reduced with excellent business customer satisfactionData Engineering, Strategy, Architecture and E2E Delivery• Managed 6 x FTEs to fully engineer the “Nova” BI data solution for Wealth Management and Private Banking SLT members including P&L, KPIs, performance, trends, ranking, smoothing and alerts for data-driven insights and forecasting purposes. The solution processed >1M transactions per month derived from the MIS data centre using SQL Server tables, a Visual Basic application, Third Party Data Loader, referential data mappings with applied business logicMethodology: Waterfall

Allied Pickfords is a leader in the logistics and transport industry.This role was responsible for the E2E overhaul of legacy solutions and building of the greenfield Secure Records Management Solution (SRMS) utilising latest technologies. SRMS primarily services secondary storage, active file management, sentencing of government records, security destruction, custom cataloguing and reporting.Industry: Logistics, Transportation and Records Management✅ Individually accountable for overhauling and enhancing SRMS, including automation of barcoding and installations★ SRMS ultimately drove a +25% increase in revenue, real-time revenue reporting and insights and was acquired by Iron MountainData Strategy, Engineering, BI and Architecture• Responsible for development and data automation to ISO9001 standards of the SRMS data product. This included 32-bit object-oriented architecture with extensive class, module, cybersecurity and user-defined dll definitions (ISO9001 certified) that was used throughout APAC, using a distributed Client/Server environment. Handled E2E delivery of SRMS from concept, through to design, implementation, deployment, training and support, with transition to BAU for project closure. Influenced ELT with strategic insights on operational and functional processes, resulting in growth, expansion, cost/time cutting, overhead reduction & enhanced management insights

Commander is a $1.4B data, internet and VoIP technology company.This role was responsible for delivering in-house technical solutions into SQL environments for customer service, finance, marketing and sales.Industry (Division/s): Telecommunications (Customer Service, Finance, Marketing, Sales)✅ Delivered complex payment solution (RemPlan), calculating staff remunerations, providing commission itemisations, based on sales turnover of products and services★ RemPlan dispersed commissions of 5-7% for monthly turnover of $2.5M nationwide, effectively reducing staff overhead, whilst improving efficiency, accuracy and analysisData Strategy, Business Intelligence, Automation, Visualisations, Complex Data Modeling and Solution Design• Worked with ELT members to architect, design and deliver 20+ data solutions to ensure 100% accuracy, overhead cost reductions, single view of reporting and rules-based solutions utilising object-oriented principles

Coles Group is a $34B retail company in Australia.This leadership role was in the Retail Technology Services division and was primarily responsible for in-house system design, implementation and support of a large-scale project, delivering the innovative New Store Environments (NSE), deployed throughout all Coles outlets nationwide.Industry: Retail✅ Delivered the back-office financial reporting for NSE to all Coles outlets nationwideData Automation, Intelligence and Insights Reporting• Lead the data reporting team managing 5 x FTEs to deliver financial reporting for the NSE project to all Coles outlets nationwide. Primarily responsible for system design, integration and delivery of NSE modules, usability testing, installations and technical documentation. Key business liaison handling escalated and urgent 24-hour support calls

Hansen Technologies is one of the leading suppliers of software solutions to the world's telecommunications and utility providers (including Telstra), committed to delivering innovative business solutions.This role was responsible for delivering and enhancing in-house data solutions for external clients.Industry (Division/s): Telecommunications (Billing)✅ Enhanced WinEBS (comprising 80% department funding) which supported corporate clients (100k pa minimum spend threshold), handling their telecommunication needsSolution Design, E2E Delivery, Automation and Support• Lead developer, supervising 4 x FTEs, delivering WinEBS and other in-house applications. Individually responsible for 3rd level help desk (escalated client issues and complaints)