Evelyn Rose Hernandez Email & Phone Number

As a Project Development Officer II, I provided crucial technical and administrative support to the ICT Industry Development Bureau Cluster, ensuring the effective, efficient, and timely execution of program activities. My role encompassed various key responsibilities, including project planning and implementation, project operations, project monitoring and evaluation, and project advocacy and communications. I assisted in designing project implementation plans, coordinated with internal and external stakeholders, and contributed to the preparation of project operations plans and reports. I played an integral role in monitoring project progress, consolidating project-related data, and evaluating project proposals in line with government guidelines.Additionally, I was actively involved in promoting project advocacy and communication, including drafting content for online and offline platforms, implementing communication plans, and driving awareness and appreciation campaigns. Furthermore, I offered flexible support by providing technical and logistics assistance to the ICT Industry Development Bureau and undertaking various related functions as directed by senior staff.

National Service Training Program - Civic Welfare Training Service for College

I have served as an ICT Support cum Administrative Assistant at Batangas State University - ICT Services Central Administration since June 2011. In this role, I have been responsible for providing initial ICT support to clients through phone, email, and direct contact. My duties include processing service requests for computer unit installation and repairs, managing Google Workspace accounts, registering employee biometrics for daily time records, updating ID records, and posting content on the university's website. I have been actively involved in database updates, disseminating relevant ICT information, and maintaining documentation records. Additionally, I provide first-level support, analyze root causes, and collaborate with programmers and system administrators to resolve issues. I also consolidate accomplishment reports for payroll processing and perform various ICT-related administrative tasks. Furthermore, I have played a crucial role in system administration, overseeing the university's integrated online systems under the Electronic Monitoring Coordination Center (EMC2) project, which includes systems related to human resources, accounting, budget management, cashiering, procurement, and property and supply management.

51 Anson Road, #14-67, Anson Centre, Singapore 079904

• Handling customer’s enquiry regarding on their billing concerns, adding new services and customer care service under the postpaid department as required to the accounts handled.• Performs the Inbound Sales operations.

• Evaluates company and Customer’s information for business purposes.• Maintains an open communication with management and staffs.• Receiving calls and emails from customers pertaining to their orders.• Operates the company’s system for business transactions between the company and the customers.• Process collections and payments of the customers.