• FinOps practitioner assisting with cloud efficiency challenges by monitoring and guiding teams on cloud cost spend and remediation practices using Kubecost, Azure Cost Analysis and Apptio for reporting to reduce cloud cost• Partnership with Architects and Business Product Owners to complete assessments to create technology standards and policies • Developing Infrastructure Engineers to automate deployments and builds, IaC, and patterns empowering team, ensuring technology and process support are met• Leading organization into cloud technologies while improving resiliency and security by implementing and growing systems monitoring, logging, dashboards, health checks and notifications • Provide Product Teams shared services including onboarding applications to Kubernetes platform, automating AKS upgrades and disaster recovery processes, patching of servers, building out hybrid and cloud infrastructure and leading standards and guidelines for CICD on the K8 platform with focus on cost savings architecture/engineering• Report to Executive Team any system outages impacting operations by evaluating, assessing, providing preventative solutions and communicating outage impacts• Strategize to create guidelines and standards with Product Technical leaders to define and act as gateway, where needed, the organizational structures for CICD pipelines, code repositories and libraries for on prem and cloud• Lead TechOps department Infrastructure Guild to guide and assist application teams to comply with enterprise technology standards and technical solutions including platform EOSL, resiliency and security initiatives • Presented Asian American speech for the Diversity Equity and Inclusion (DEI) initiatives at American to provide team members understanding of workplace microaggression and guidance for bystander interaction

• Sponsored, chartered and served as President of Toastmasters club for Tech Ops location managing officer roles, facilitating agenda, networking and collaboration with other Toastmasters clubs and Toastmasters International focusing on a psychologically safe space for the growth of our AA team members• Oversee and manage the agenda, artifacts and discussions for the architectural Solutions Advisory Board bringing cross team architectural discussions to resolution• Manage the delivery, collaboration and relationships of the Station Advocate program, for all Tech Ops IT action items, GDPR program and the On / Off Boarding Tool to drive effort to successful resolution and deployment• Led on campus interview recruitment of interns and new college graduates for the ADEPT 2018 year to drive AA’s commitment to hire and provide opportunities for new IT talent, gathered candidates information, first contact of candidates for an onsite campus interview, provide follow up and feedback and recruit managers to interview candidates• Managed team of Senior Project Managers providing PMO support, tools, guidance and delivery of cross-functional programs creating psychologically safe forums for continuous culture and work improvement• Provided mentorship to Senior Project Managers on interactions and communication with front line employee issues and directors to enhance individual skills and build professional confidence• Coordinate with enterprise project performance team and finance to guide organization on enterprise standard process, tools and methodologies for correct and understandable organization metrics• Provided new team members tools and information to be successful by leading, presenting, developing material for, and facilitating monthly new hire orientation classes

• Manage Staff Systems projects timeline, risks, testing and requirements including Staff Manager implementation, upgrades and migration to individual airports applying Agile methodologies/tools resulting in quicker and less risky deployments• Prepare steering committee presentation, collaborate with affected organizations both Business and IT and participate on SEV1 and SEV2 (Outages) calls to diagnose and resolve production issues to avoid future issues and improve resolution process and time• Implement and instructed Team on how to use Rally for Test Case documentation• Organize and manage the Your Application Delivered Anywhere application timeline, requirements using agile tools/processes and reporting status for impacted Big Rocks programs including collaboration with Business and affect IT organizations for effective visibility and socializing of application

• Managed the Data Migration Track program schedule including resource planning, issues, risks and status reporting for effective and productive delivery• Coordinated and facilitated cross passenger service Integration track meetings with business and IT Stakeholders ensuring transparent issues risks are resolved• HP Shares Legacy US PNR/VCR to Sabre Data Migration efforts: Developed with team easily consumable management of and tracking for the migration efforts, Development of Business Requirements Documents for Preliminary Budget Estimates on Data Migration projects for more timely funding of projects• Led Steering Committee meeting, track projects progresses, consolidate and report the projects status for committee to effective strategize company’s direction• Led Business Process Modeling efforts for IT Passenger Services System migration to effectively translate business requirements for business/IT • Member of CIO All Hands Meeting creating fun and informative IT presentation• Recipient of Jetstream Program’s Cheers for Peers; recognition by Teams • Key decision maker and developer of program requirements and requirements management; coordinate architectural and business discussions to centralize and unify program stakeholders • Recipient of Customer Experience Excellence Award; nominated by leaders

• Systems Analyst lead on Bank of America home loan data merger project and system ticketing merger application project with offshore development includes conducting meetings, producing meeting minutes, requirements specifications and test plans.• Lead systems product support of Fulfillment division compensation plans, run monthly production loan data import process and loan origination data adjustments• Managed offshore development projects, origination compensation plan projects and internal client support

• Analyze business sector and product solutions, prepare proposals and develop business. Lead Analyst for Houston practice of 20 and growing. • Research and build IT solutions for existing and potential clients.

• Senior Business Analyst for Geospatial Sharepoint/MOSS 2003 -2007 project with extensive JAD/ JRP session of 2-10 with highly political executives, directors and end users producing meeting minutes and requirements documentation. Champion for SDL methodology for project and enterprise. • Champion of project SDLC process, methodologies and templates • Produce Vision Document (30+ pages), Project Charter (10-20 pgs), Requirements Management Plan (30+pgs), Requirements templates, Supplementary Specifications, Requirements Repository (excel) and Use Case documents (20-40 pages). Include data object models and data elements specifications.• Project Manager on large public sector infrastructure management system ~$1M. Prepare and hold periodic Executive Status Meetings. Develop and execute Work Breakdown Structures, Project Plans and Project Budgets of $30K - $1M. Evaluate and propose Software procurement. Developed project charter, summary and high level timeline.

• Senior Business Analyst certified in Fundamentals of RUP and RMUC (Requirements Management with Use Cases) with extensive use of Rational Suite Enterprise 2000-2003 and Software Engineering Methodologies: Unified Modeling Language and Rational Unified Process for 5 years.• Facilitate JAD/JRP sessions and mentored on the Rational set of tools for requirements gathering• Participated in QA efforts including creating test scripts and test casesEngagements include:- Nationwide, 401K. Requirements gathering through SDL using RUP for project of ~50-100 users.- Esoterix, Clinical Trials. Delivery of requirements through SDL which includes Use Case documents 20-50 pgs.- JIMS, Criminal Justice System. Tool set and methodology mentor for agency wide departments of ~50 total users. Requirements and Project tasks through SDL. Delivery of Use Case Model

• Mentored clients on the Rational set of tools and methodology for requirements gathering with Rational Suite Enterprise 2000-2003 and Software Engineering Methodologies: Unified Modeling Language and Rational Unified Process for 5 years.• Conducted JAD/JRP sessions and • Participated in QA efforts including creating test scripts and test cases• Developed data and class models for development

• Collect and determine data requirements for various websites. Competitive Analysis for ecommerce enabling tools. Created charts, spreadsheets, graphs documenting internet and intranet web enabling tools capabilities and provided market team with ebusiness project related information.• Ebusiness Analyst developing business and technical requirements and documentation for website initiatives.• Project Manager of online recruitment website project with team of 3-5 tracking tasks, activities and status.• Vendor Manager in charge of negotiating third party vendor, reviewed and renewed 10-20 contracts. Maintained vendor relations.

• Liaison to 10-20 Securities analyst; coordinated activities between Research Analysts and financial credit application. Determined feasibility of intranet application based on business requirements.• Served as a focal point for business and technical issues, responsible for timely and accurate resolution of application issues and data integrity support• Business Analyst for Intranet browser-based 2-tier application. Interviewed Managers and Users for business needs and functionality and coordinated system test of intranet network. • Managed project tasks and scope issues. Responsible for documentation of all business functionality. • Participated in workshop to 30 users (Portfolio Managers and Research Analysts) for intranet application. Lead clients in developing business requirements for graphical front-end. Facilitated numerous sessions to instruct clients on application use.

Engagements Include: - Koch Industries, Wichita, KS. Responsible for design and construction of inventory and position management sub system using PowerBuilder and Transact SQL. - MITIS 1.4 Training in COBOL, PowerBuilder, Oracle, Unix and SQL.