As a dedicated Customer Experience Agent at Crypto.com, I bring expertise in supporting various tiers of Visa cards and addressing crypto-related questions and issues. Known for excellent communication, problem-solving skills, and a deep understanding of the cryptocurrency market, I am committed to delivering exceptional customer service and enhancing user satisfaction.- Assist with Visa card activation either personally or via escalation flows, usage, and benefits and assisting customers to check transaction histories in order for them to get better and more knowledgable undersanding of the platform they are using.- Address customer inquiries on cryptocurrencies, providing education on Crypto.com platform features.- Resolve transaction-related issues, ensuring secure and efficient crypto transactions.- Respond promptly to customer inquiries via email and live chat, delivering personalized solutions to enhance customer satisfaction.- Collaborate with internal teams to escalate and resolve complex customer cases, ensuring timely and effective solutions.- Follow process improvements and internal communications daily to stay informed on urgent and non-urgent workflow updates.

- Provide advanced technical troubleshooting and problem-solving solutions regarding situations related to custom built virtual instances (Eco-systems)- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve and optimize processes regarding the instances built- Work with Research & Development as well as Engineering to update and improve on the current technology

Supporting clinical trials for Pfizer in different hospitals around the globe. Communicatingwith doctors and nurses via email and phone. Experience with Oracle systems, MicrosoftExcel, Microsoft Word, etc..

Sales Representative - Conversion