Evgenia Kovryga Email & Phone Number

United Kingdom

London, England, United Kingdom

Key responsibilities• Project management of the Education and Training workstreams, committees and sub-committees;• Leading development of postgraduate modules, CPD short courses, interactive e-learning;• Coordinating delivery of events, conferences and symposia across the clinical academic partnerships.

London, United Kingdom

• Liaising with the Postgraduate Office and academics to support the timely processing of PhD application forms, arranging of Open Days and interviews and the timely completion of supervisor reviews• Support the administration of postgraduate recruitment, admissions and inductions into the section• Support the progress review and assessment processes in the section for registered students during the course of their studies, including arrangements for PhD viva examinations• Ordering equipment, supplies and materials through the College’s electronic purchasing system (ICIS). Maintaining an inventory and database of orders and ensuring appropriate backing documents are retained and filed for audit purposes• Maintaining administrative systems including the filing of all departmental HR and finance information on the shared network space and hard copy folders• Supporting academic, research staff and technical staff with organising and booking travel and conference arrangements• Ensuring the smooth processing of expenses and travel claims for the section• Assisting with the provision and filing of research timesheets in line with audit requirements• Organising meetings and seminars as required• Providing support to section and group meetings to include the preparation and distribution of meeting papers and accurate minute taking• Assisting in organising events including booking catering, booking event space, setting up online payments, taking registration details from attendees, providing receipts, preparing publicity material, delegating packs and tracking confirmed bookings against the event capacity. • Providing support and general administrative assistance to students and supervisors• Collecting and taking post to the Department’s Post Room and arranging couriers• Dealing with general enquiries made by telephone, email or in person• Deputising for the Section Administrator when required

Sydney, Australia

Responsibilities:• Maintaining the day-to-day Front Office operations (check in/check out, processing reservations, meeting and greeting guests and external contractors).• Concierge services (assisting guests with general enquiries, providing accurate and detailed information about the city sightseeing, booking tours and restaurants).• Handling guest accounts (including payments, deposits, exchanges, adjustments and disputed charges).• Assisting the General Manager and Director as required.• Dealing with clients’ complaints and communicating with the General Manager to meet both – the hotel’s policies and clients’ satisfaction.• Handling general enquiries and answering internal/external calls/emails in a professional manner.

Holborn, London

Achievements:1) Met the offers target for Fashion and Business courses at London College of Fashion by efficiently processing early applications (around 1200 new applications and 500 offers) in time for the agreed deadline.2) Improved competence and effectiveness of Central Admissions teams by developing a ‘European Qualifications’ working file as a comparison to the UK equivalent course entry requirements.3) Represented the University on Erasmus Exchange trip in Stockholm by conducting a presentation, attending meetings, and as the consequence created insightful materials of another university’s admissions service.4) Improved the ease and reduced time of answering email queries by sorting out admissions inbox and organizing subfolders.Responsibilities:• Facilitating the Home/EU admissions process for a specified portfolio of 30 courses within Fine Art, Architecture, Business and Management subject areas.• Processing undergraduate and post-graduate applications (with the overall figures reaching 3000 to 4000 new applications per an admission’s cycle/year, and just above 1000 UG and 400 PG offers being made).• Carrying out initial checks on applicant’s personal details, qualifications, immigration status, criminal convictions, Accreditation of Prior Experiential Learning, ensuring disability support is identified.• Providing a customer focused first line, advisory and information service (via phone, emails and face-to-face), giving initial support and guidance on admissions policies and procedures.• Undertaking fee assessments for all applicants, filing and keeping up with the immigration audit in place.• Liaising with college admissions teams, program administrators, course leaders, Deputy and Head of Admissions, and their assistants to maintain the university’s equal consideration policy and seamless approach to the service for applicants.• Verifying applicants’ results (A Levels, BTEC, International Baccalaureate, and European qualifications).

Holborn, London

Achievements:1) Gathered statistics and identified positive and negative practices of the previous year’s Enrolment process for new and continuing students by conducting the Enrolment Survey, where 10% response rate was obtained (survey results have been communicated by the University Secretary and Registrar upon Vice-Chancellor All Staff Briefing. 2) Achieved one of the Enrolment’s post-survey strategy: to increase applicants’ awareness and reduce queries about the Enrolment process, by managing a production of the Enrolment video (which become the 16th of UAL's top 20 most viewed videos of all time with 5,115 views and 78% retention rate). The video has been shown at All Academic Development and Services meeting and publicly appreciated by the Head of Admissions.2) Revised Enrolment Communication Letters by liaising with the colleges’ Assistants Heads of Admissions and the Head of Admissions and Enrolment.Responsibilities:• PA to the Head(s) of Admissions and Enrolment including diary upkeep, planning of meetings, preparing agendas, producing minutes, letters and report writing.• Assisting the Head of Admissions and Enrolment in development of admissions processes for direct applications for Further Education and postgraduate applications.• Reviewing and updating all documentation relating to admissions procedures to reflect changes in local and national policy in conjunction with the Head of Admissions and Enrolment.• Checking the university’s website, UCAS, NARIC, UKCISA and other official platforms on a regular basis to stay up-to-date with regulations and changes within UK educational sector.• Reviewing and updating existing documentation such as pre-arrival information for applicants, procedure manuals for staff.• Contributing to the planning of enrolment process, including participation in the Enrolment Planning group, communicating with the colleges’ Assistants Heads of Admissions, Finance, IT and Accommodation Services.

Holborn, London

Achievements:1) Coordinated the ‘Certificates’ area at graduation ceremonies (4 days with about 2 thousand guests per each ceremony) by managing additional staff, awarding certificates and closing down the area at the end.2) Improved efficiency and reduced time for certificates production by reorganizing the process of filing and sealing of documents.Responsibilities:• Checking, printing and stamping students’ certificates and transcripts. • Liaising with the Assessment Manager and Senior Administrator to check and update the graduation program as necessary.• Assisting members of the Awards Team in planning graduation ceremonies including answering students’ and parents’ enquiries, advising on registration deadlines and gowns hire, seats allocation in the Royal Festival Hall.• Assisting the Assessment and Quality administrator in the roles’ assignment at graduation ceremonies for all relevant university departments.• Assisting with student prize lists by updating Excel document, identifying numbers and helping the Assessment Manager upon the actual events. • Collaborating with the Festivals and Participation Team at the Royal Festival Hall prior to and upon the events to ensure a smooth running of the ceremonies.Answering calls/emails, filing and general office administration duties.

Battersea, London

• PA to the Hotel Director including marketing support, arranging meetings, managingHouse Keeping and Maintenance teams, helping with invoicing and audit.• Front of House duties, such as checking in/out guests, answering calls and emails,filing.• Assisting customers’ needs to ensure their comfortable stay at the hotel – earlycheck-in/later check out, rooms’ re-allocation, maintenance issues.• Managing reservations and processing bookings, including liaison with travelagencies, taking direct requests, picking up on Twitter and Facebook enquiries,processing payments, running End of the Day and other required reports, updatingthe hotel’s availability to constantly stay up-to-date with online booking portals.• Concierge services (booking taxis, sightseeing tours, theatres, restaurants)

Duke Of York Square, London

Achievements:1) Conducted two exhibition tours and a few educational children talks and received a positive feedback from the attendees and the Manager of the Education Department.2) Supervised the overnight preparation of the external event in the gallery by coordinating a team of external staff and assisting with their tasks in line with the gallery’s policies. Responsibilities:• Providing customer service to all visitors of the gallery at the reception desk: informing about the gallery and its shows, selling exhibition booklets and tickets for special exhibitions, informing of the gallery’s health and safety and relevant policies in place.• Front of House duties including answering calls, receiving post and delivery, assisting contractors and external clients on their appointments with the Senior management of the gallery.• Assisting the Education department (children and adults’ activities, educational workshops for students).• Leading exhibition talks by researching art, engaging in a conversation with the gallery visitors and planning tours accordingly.• Ensuring the safety of works of art by securing a particular area on the occasion and advising people about the gallery rules.• Assisting at the ‘in-house’ and events run by the external companies in the gallery by being responsible for staffing various areas of the gallery, meeting and greeting guests, communicating with all the parties involved in the event to facilitate necessary processes on the day.

Ma Advanced Theatre Practice, Theatre/Theater, Merit

Post-Graduate Certificate, Design For Visual Communication

Graphic design, typography, printing techniques, magazine layout, moving image. Portfolio: cargocollective.com/staycreative

Education record

Bachelor Of English Teacher, Teaching

Secondary Education (Gcse And A Levels Uk Equivalent)