Wholeheartedly caring about people in Ukraine and Ukrainians in Iowa through interpreting, facilitating, coordinating, accommodating, settling, navigating, leading and comforting lives.

Scheduling more than 30 appointments a day, resolving windows and doors issues over the phone for more than 40 customers a day, taking more than 100 calls a week, displaying excellent knowledge of Pella windows and doors parts.

• Maintained insured relationships through and post claim’s process with Survey Satisfaction 10 out 10• Investigated, communicated to all parties involved and evaluated more than 100 claims a week• Supported team members with work overflow by covering phones and helping with claims on daily basis• Obtained efficiency working with 6 different programs at the same time within 3 months • Assisted leadership with more than 30 new hires during onboarding and training

• Compared and approved information from more than 60 applications a day for policy reinstatement• Corresponded with agents and underwriters to obtain information or inform them about account status • Transcribed data to worksheets and enter data into the system • Helped with implementing the “Lean Management” program into the process for 12 months period• Processed 30 plus renewals, 40 plus changes and 20 plus new business applications daily

• Exercised strong interpersonal communication skills with customers and team members• Resolved more than 1000 issues with products, installations, warranty and service requests over the phone• Demonstrated strong attention to details, knowledge of Microsoft Office and work ethic• Designed, launched and navigated “Employee Suggestion Program” for Contact Center on SharePoint• Handled up to 100 in bound calls a day of inbound calls within a dynamic call center environment

Organized community events every months, volunteered for different local non-profit organizations, helped new residents to adjust to local enviroment, raised money for YPP.

• Set new monthly sales record, surpassing all sales associates • Provided administrative support for the office (answering telephones, costumer service, resolving problems)• Handled financial part of company’s website• Was in charge of keeping records on sales and budget• Kept record of archive on previous jobs and projects of company

• Was a part of : “International business rules and procedures” presentation • Conducted international marketing research for more than 25 client firms • Supported the event planning for more than 50 international trade programs and seminars• Office administration duties: filed documents, assisted guests and composed correspondence for client companies• Met with future and potential client companies to discuss future plans

• Managed and lead the teaching process for 800 students and 40 professors • Prepared official documentation and diplomas for graduates • Maintained relations with industrial organizations of Turkmenistan, arranged internship and provided economists and business specialists for the industry• Coordinated and scheduled college courses on everyday basis and the academic year• Had direct contact with bank sponsors authorities• Supervised and developed seminars and training programs for more than 50 banks’ employees • Taught lessons on history and politics to more than 100 students • Organized and implemented events with government officials and students • Planned activities and orientations on campus for students and faculty• Came up with financial reimbursement for newly built college structure

• Administrated office duties (took calls, filled papers and compiled letters)• Arranged presentations for international companies (Halliburton, Caterpillar, Schlumberger)• Assisted foreign companies to register in Turkmenistan via official channels• Had overview and training on Turkmen Government Structure • Assisted in consultation on registration of more than 10 international companies